I have NTI cd/dvd maker and it was working fine. Now when I try to open it, it thinks and then never opens. It shows up in the processes of windows task manager though. How can I make it work properly again__

Hi sfluedtke,

• Are you able to burn CD\DVD using other windows application?

I would suggest that you uninstall NTI CD\DVD maker using the windows cleanup utility.

**Important:**Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

Refer the below link to download and install windows cleanup tool

Description of the Windows Installer Clean Up Utility

http://support.microsoft.com/kb/290301

Later uninstall and reinstall the CD\DVD drive drivers.

1.       Click Start, click Control Panel, and then double-click System.

2.       Click the Hardware tab, and then click Device Manager**.**

NOTE:  If you are prompted for an administrator password or for confirmation, type the password, or click Continue.

3.       Click CD\DVD drive to expand.

4.       Under CD\DVD drive, double-click the entry for your CD\DVD drive, and then click the Driver tab.

5.       Click Uninstall

6.       Follow the Uninstallation Wizard to uninstall the CD\DVD drive driver.

Later visit the CD\DVD drive manufacturer website download and install the latest drivers for the CD\DVD drive.

Now reinstall the NTI CD\DVD maker software and check if it works.

If the above step does not fix the issue would suggest that you contact the software vendor for more information.

http://forums.ntius.com/

Halima S   

• Microsoft Support.

Visit our Microsoft Answers Feedback Forum and let us know what you think.

The last time it worked was a week before 10/25/09.  I don't remember making any changes on my computer.  I am running windows vista.  I tried the cleen boot and it didn't solve the problem

Hi sfluedtke,

Welcome to Microsoft Answers Forums.

We would like to get more information from you, to help troubleshoot your issue. Please answer the following questions as best you can.

·         When was the last time it was working?

·         Do you remember making any changes to the computer recently?

·         What is the version of Windows installed on the computer?

·         Do you receive any error message?

To help troubleshoot error messages and other issues, you can start Windows Vista by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

Perform clean boot and check if you have the issue.

1. Click Start, type msconfig in the Start Search box, and then press ENTER.

 User Account Control permission

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup Items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK.
6. When you are prompted, click Restart.
7. After the computer starts, check whether the problem is resolved.

If the issue is resolved check which third party is causing the problem, referring the link given below:

http://support.microsoft.com/kb/929135

Reset the computer to start as usual

After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

Click Start, type msconfig.exe in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

On the General tab, click the Normal Startup option, and then click OK.

When you are prompted to restart the computer, click Restart.

Also can refer the below to NTI forums for more information.

http://forums.ntius.com/

Halima S   

• Microsoft Support.

Visit our Microsoft Answers Feedback Forum and let us know what you think.