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cancelling print jobs - access denied

Anonymous
2009-08-12T14:32:19+00:00

i have a vista machine on an open network

there is currently a list of about 20 print jobs queing for a particular printer

1 - the printer is no longer online (the IP address no longer exists)

2 - when cancelling the print jobs, access is denied

3 - when trying to delete the printer from the printer set/list, the dialogues complete to suggest a successful deletion yet the printerr remains in the printer set/list

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2009-08-12T21:13:00+00:00

    mitchell001,

    Thank you for visiting the Microsoft Answers community forum.

    1. Go to Control Panel
    2. Select System and Maintenance
    3. Select Administrative Tools
    4. Double-click on Services
    5. In the list of services, scroll down until you find one called "Print Spooler"
    6. Right-click on "Print Spooler" and select "Restart"
    7. You then should be able to delete the printer.

    If that does not work, stop the print spooler service, uninstall any printer software or drvers, try deleting the printer, then restart the print spooler service.

    Let us know if you need more help.

    Thank you,

    Gloria

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

    4 people found this answer helpful.
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