Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience.

hello again umesh p,

after you did not reply to my last post (I waited over 3 minutes) I decided to do some more research on the internet.

I got some information from the event viewer to see what was going on:

an application error 0x001a61ae

I then put this into google and found a lot of stuff about a ramnit virus

(it puzzles me why this virus is quite old yet Norton and alot of other so called protection services couldn't find it, including stuff from microsoft)

anyway I was directed to a link http://support.kaspersky.com/viruses/solutions?qid=208280684 I ran their TDSSKILLER

and it seems to have worked.

I am really nervous about turning the computer off in case it all goes horribly wrong. But, i'm going to rebooot it now and go for a cup of tea and I hope when I get back it will all be working otherwise I might use the nice shiney hammer i brought today to fix the problem.

well, i'm back and it has booted successfully for the second time. so I assume it was malware belonging to the family Rootkit.Win32.TDSS that was the cause of the problem.

So, seeing as I've taken the time to write to you I feel quite rude not giving you an opportunity to respond in some way so I have a new question.

What should I do now? how do I and what can i use to clean my computer and the external hard drives (where I assume it is still present and just waiting for that opportunity to get into my rootkit and do it's business all over again) to make sure this has gone for good and how do I check that there is no actual damage to my operating system.

Also, the computer seems to be a lot slower whether this is because of the virus or all the anti virus software i've installed I don't know but I'm guessing a good clean up would sort this out unless you know better?????

well anyway once again I thank you for your help and advice in advance.

Hello Umesh P,

I'm also getting this error message.

what I've done so far - is downloaded loads of fixes, windows updates, anti-virus stuff. the computer appears to be clean.

I've followed your three steps above and the problem is still there.

I'm using windows XP 32 bit

I get the error message as soon as all the programs at the start up have finished uploading, so pretty much as soon as I turn the computer on.

I don't get the error message in safe mode.

the symptons:

I think it is connected to a problem i have had for a while (a few months) occassionally I would log on to the computer and the internet connection (wireless) would be trying to - acquire network address - when i 'viewed available wireless networks' the windows wizard popped up saying 'windows cannot configure this wireless connection' at this point i restarted my computer and it worked fine, occassionally i would have to restart the computer a couple of times.

However, at the weekend I started getting the message - Generic host process has encountered a problem - the internet connection would then terminate after 5 - 15 minutes also all the windows would change from the XP default style to what looks like the old windows 98 style (grey boxes, very square). internet explorer would also be affected (i think i have IE 8 installed) but that seems to be effected after 5 - 10 minutes and I get and old looking internet explorer.

I can't remember installing anything new recently, except for all the anti-virus stuff and fixes since this started happening.

I've also expanded on your method two (the clean boot) and disabled all the startup and the services in the system configuration utility(except for Microsoft services). but the problems still there.

I don't know what else to try and i don't want to disable anything else because i don't know what they do.

I then disabled the error reporting service in the system configuration utility (under services) to see if that would stop it.

and it did (fingers crossed) that annoying generic host message hasn't popped up - yet (25 minutes and counting) but unfortunately all the other problems are still there.

what should i do now??? i can only think of two solutions myself

1. restore the computer back to the factory settings or
2. throw the computer at the wall

which course of action would you advise I take????

thanks for any help and suggestions in advance, anything will be gratefully received.

Hi,

1. Which operating system are you using?
2. When exactly do you get this error message?
3. Since when are you facing this issue?    
4. Did you get the same error message even in safe mode or safe mode with networking?

Please answer the above questions. This will help us in assisting you better.

Thanks and Regards

Umesh P - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think.

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I also have this problem and have tried each of the Methods that were addressed.  I still have the problem ocurring.