Share via

Canon scanner 4200F - missing WIA driver

Anonymous
2009-12-18T16:17:38+00:00

I've just gone over to Win 7 Pro. and loaded all new drivers etc loaded new drivers from Canon for scanner (64bit) but when  I try to use windows says to can't find the WIA - Canon says that the problems is Win 7.

Anybody help

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2009-12-19T13:45:17+00:00

    Hi jim47r,

    Welcome to Microsoft Answers!!!

    1)    What is the version of Windows 7 you are using?

    2)    What is the exact error message?

    First thing I would suggest is to check if you have downloaded and reinstall the correct drivers for the version of Operating System you are running and see if it works fine. Also make sure the WIA service is started. Access the path below to check the same.

    Start>Type Services.msc in search bar>search for WIA in the window >Double click and set it to Started if it is not.

    Another thing I noticed is, although Canon supplies driver for the 64 bit Windows 7, and WIA driver is required for the scanner to operate.  The WIA driver that comes with the 4200F is 32 bit and will not load.

    If the issue is as I said second about the WIA driver I would suggest you contact Cannon support and see what best they can do about the issue.

    Access the link below for Cannon support.

    http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=235&modelid=10445

    Disclaimer: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

    Regards

    Varun J: MICROSOFT SUPPORT

    Visit our Microsoft Answers Feedback Forum

    http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads/ and let us know what you think

    If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

    5 people found this answer helpful.
    0 comments

2 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2010-09-11T02:09:45+00:00

    Hi there,

    I'm having a almost identical problem. However I am able to scan using the Canon Scan Toolbox, but not from MS Office or Photoshop or Paint.  My operating system is Windows 7 Professional x64.  

    One other thing, I can't scan in 48bit color mode in CanonScan Toolbox

    Any ideas?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2009-12-21T15:18:22+00:00

    Version is Win 7 Professional.

    Driver loaded from Canon was 64 bit.

    Tried your suf=ggestion for WIA start etc yes it is alreday shown as staerted now re trying Canon for an answer

    I'll get back to you.

    Jim47r

    0 comments