Hi averlinden11,
We would like to know the make and model of the game controller and joystick.
1. Check if the game controller is compatible with the version of operating system installed on your computer.
You may refer the below link to check the compatibility:
http://www.microsoft.com/windows/compatibility/en-us/default.aspx
2. Make sure you have installed the software related to the game controller.
3. Check if the device is getting detected in device manager. Follow the steps to go to device manager
i. Click Start, type devmgmt.msc and press enter.
ii. Search for the name of the device
If the device is not getting detected in device manager, then check if it is hidden device.
i. Click show hidden devices under View
ii. Expand all the nods under device manager
iii. There would be many grayed out entries in device manager uninstall all the grayed out entries under all the nods and then restart the computer and plug the external device to the computer and check if it works.
4. You may run the Fix it tool from the below link: Hardware devices not detected or not working:
http://support.microsoft.com/gp/hardware\_device\_problems
Link for reference: Tips for fixing common driver problems: http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-driver-problems
Thanks and Regards:
Samhrutha G S - Microsoft Support.
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