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I'd appreciate anyone's help as I cannot seem to find an answer elsewhere. We have a Dell Inspirion laptop running on Vista. Over the last few months, when online and especially if viewing video or gaming, the system continually (but sporadically) crashes, shutting the laptop down entirely. The following splashbox comes up:
''AutoComplete: iexplore.exe - Application Error
The exception Illegal Instruction
An attempt was made to execute an illegal instruction (0xc000001d) occurred in the application at location 0x771c42eb
Click OK to terminate the program''
Before I have chance to do anything, the laptop is off. I am a complete novice in this field so would love someone to give me some of their knowledge!!
Thanks, Neil.
original post: My PC keeps crashing with the same mysterious error message appearing just before.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hi,
Most likely to be an addon/plugin issue. From internet explorer, click Tools/Manage Addons/Enable or Disable Addons. Disable all non-Microsoft ones that are loading automatically, then restart Internet Explorer.
Best of Luck, Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com Windows help - www.rickrogers.org
Ok, I did all the steps listed. Startup repair said no errors detected. I followed the directions for How to run Windows in Selective Startup (Clean Boot) and I disabled all the add ons except the microsoft ones and the Google Toolbar. This seemed to work for a few hours, but then my Adobe wouldn't run and you can't watch much media without that, so I enabled and updated the Adobe and again got the error. I don't know if this is a coincidence or what to think. I was really hoping I would be like the OP and the issue would be resolved, but no such luck. At this point I am out of ideas. Any suggestions? Thanks for any help!
Ok, I did all the steps listed. Startup repair said no errors detected. I followed the directions for How to run Windows in Selective Startup (Clean Boot) and I disabled all the add ons except the microsoft ones and the Google Toolbar. This seemed to work for a few hours, but then my Adobe wouldn't run and you can't watch much media without that, so I enabled and updated the Adobe and again got the error. I don't know if this is a coincidence or what to think. I was really hoping I would be like the OP and the issue would be resolved, but no such luck. At this point I am out of ideas. Any suggestions? Thanks for any help!
Hey,
Do a startup repair : http://www.bleepingcomputer.com/tutorials/tutorial148.html
Try this step also: http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a6d3d67b-1125-48e6-999a-97bf5114ac43
Cheers!!
Thanks mate, really appreciate the advice and your time.
