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octoshape client services

Anonymous
2010-02-23T01:46:10+00:00

every time i start up computer this pops up: "OctoshapeClient.exe failed: unable to find a module to launch".  What does this mean?

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2010-02-23T02:30:17+00:00

    It would appear you may be infected with Malware:

    Scan your System:

    Download, install, update and scan with each of the two programs below to check for/remove Malware/spyware.

    If necessary, do all the above work in Safe Mode with Networking.


    To get into Safe Mode with Networking, tap F8 right at Power On / Startup, and use UP arrow key to get to Safe Mode with Networking from list of options, then hit ENTER.



    Read all info below before starting:

    http://www.malwarebytes.org/mbam.php

    Malwarebytes is as the name says, a Malware Remover!

    Download the Free Version from the link above.

    Download, install, update and scan once a fortnight.

    How to use Malwarebytes after it is installed:

    1. Open Malwarebytes > Click on the Update Tab  across the top> get the latest updates.

    2. On the Scanner tab, make sure the Perform full scan option is selected and then click on the Scan button to start scanning your computer

    3. MBAM will now start scanning your computer for malware. This process can take quite a while.

    4. When the scan is finished a message box will appear

    5. You should click on the OK button to close the message box and continue with the Malware****removal process.

    6. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.

    7. A screen displaying all the malware that the program found will be shown

    8. You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

    9. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

    10. You can now exit the MBAM program.

    http://www.spybot.info/en/index.html

    Spybot Search & Destroy 1.6.2 is a very good, FREE Anti-Spyware Program.

    Download, install and update it.

    Once installed > Right-click on its Desktop Icon > Run as Admin

    Then SCAN with it.

    Update it, and scan your System once a fortnight.

    Important re: Safe Mode

    If you happen to find a problem that you can’t uninstall / delete, reboot the computer, and go into Safe Mode.

    To get into Safe Mode, tap F8 right at Power On / Startup, and use UP arrow key to get to Safe Mode from list of options, then hit ENTER.

    RESCAN your computer with your Anti-Virus, Malwarebytes and Spybot S & D while in Safe Mode.

    If unable to install above Programs in Normal Mode:

    Sometimes Trojans, Viruses, Malware, etc stop you installing and/or updating Programs to remove them.

    If that happens, reboot into Safe Mode with Networking (from F8 list of Startup Options), and install, update and scan from there.

    
    **If still having problems after scanning, use the Program below to remove it from Startup:**  
    
    [http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx](http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx)  
    
    This utility, which has the most comprehensive knowledge of auto-starting locations of any startup monitor, shows you what programs are configured to run during system bootup or login, and shows you the entries in the order
     Windows processes them. These programs include ones in your startup folder, Run, RunOnce, and other Registry keys. You can configure
    *Autoruns* to show other locations, including Explorer shell extensions, toolbars, browser helper objects, Winlogon notifications, auto-start services, and much more.
    *Autoruns* goes way beyond the MSConfig utility bundled with Windows Me and XP.  
    
    Cheers.
    
    * * *
    
    Mick Murphy - Microsoft Partner
    
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6 additional answers

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  1. Anonymous
    2013-10-09T13:15:26+00:00

    i had the same problema, and it seems to be a problem of the apps and the IE. I'm still looking for a solution.

    In my case, with IE11, the problem appears to be with flash/octoshape/IE... keep looking...

    If someone found one, please share it... i will do the same. Thanks !

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  2. Anonymous
    2011-11-02T14:34:00+00:00

    Hello Dudday Pavan,

     Have you tried any of the steps listed above?  If you have and are still having this issue, I would suggest reposting this question with steps you have tried and any other error information.

    Thanks,

    James

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  3. Anonymous
    2011-10-27T08:14:09+00:00

    I have the same error popping up. Did you guys find any solution?

    In my case I acidentally deleted all my files from c:\users\myaccountname which caused this problem.

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  4. Anonymous
    2011-03-26T14:48:11+00:00

    Hi Mick,

    I tried the above 2 suggestions;

    http://www.malwarebytes.org/mbam.php &

    http://www.spybot.info/en/index.html, did a full scan & removed all malware&spybot + reboot. However upon start up, "OctoshapeClient.exe failed: unable to find a module to launch" apears again.

    Tried to test system on Octoshape website movie clips & even more  "OctoshapeClient.exe failed: unable to find a module to launch" pops up until I close the Octoshape website for good. Tried to go to http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx but it does not load :( Please help

    David

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