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AC'97 Sound Board driver for win 7, 64 bits

Anonymous
2010-01-14T18:52:57+00:00

My notebook, rather old, is a Gateway with an AMD64 processor and a Realtek AC'97 sound board. It came with WXP Home Premium factory installed. Recently, I installed Windows 7 Professional 64 bits edition.

After this, everything worked fine, except the sound board.

Does someone know how to circumvent this issue?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2010-01-15T15:28:50+00:00

    Hi gilbertofs,

    The Realtek AC’97 sound card is listed as compatible with Windows 7 as mentioned at the below link -

    http://www.microsoft.com/windows/compatibility/windows-7/en-us/Search.aspx?type=Hardware&s=Realtek%20AC%2797%20sound%20board

    I would suggest you to check if you have the correct drivers for the device installed on your computer –

    Try and check if it is getting recognized in Device manager, to go to device manager follow the mentioned steps –

    1. Click Start, and then click Control Panel.
    2. Click System and Maintenance, click System, and then click Device Manager.

    Note If Control Panel is in Classic View, double-click System, and then click Device Manager.

    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. 3. In Device Manager, expand sound, video and game controllers; check if it shows any exclamation or cross marks on the listed drivers. 4. You may try updating the sound driver or install/uninstall the sound driver after rightclicking on the listed driver.

    Refer to the below mentioned link for guidance –

    http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

    You may check for an updated driver from the manufacturer and install the latest version. Please visit the below link for realtek for the drivers listed for Windows 7  and try ,manually updating the drivers -

    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=23&Level=4&Conn=3&DownTypeID=3&GetDown=false

    If the driver software is intact and you still face some issues then I would suggest you to refer to the below links for assistance –

    Open the playing Audio troubleshooter - http://windows.microsoft.com/enUS/windows7/Open-the-Playing-Audio-troubleshooter

    If the issue persist check with the below mentioned links for possible troubleshooting steps –

    Tips for fixing common sound problems – Use the fix it and check if the issue gets fixed. Also check for the sub links in the below mentioned link –

    http://windows.microsoft.com/en-US/windows7/Adjust-the-sound-level-on-your-computer

    http://windows.microsoft.com/en-us/windows7/Tips-for-fixing-common-sound-problems

    Hope this helps. Let us know the results.

    Thanks,

    Meghmala – Microsoft Support

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  1. Anonymous
    2010-01-21T02:14:46+00:00

    Hi Meghmala and Jason,

    Thanks for the answer. I had already tried everything you said, with no results. By now, I realized that the drivers do work - for 32 bit Windows versions, not for 64 bit ones. The compatibility list tells exactly this: for 32 bits.

    My solution: today, I installed the 32 bit version. Now, everything is ok. However, I lose my GENUINE Windows 7 64 bit copy. What a shame!

    A last note: the sound board was recognized as a "Conexant AC'97 Sound Board", and not as "Realtek etc.". Are Conexant and Realtek the same, os related someway?

    Thank you again.

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