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I have a Gateway LX6820-01 P/N PT.G790X.001. I hav a Hybrid ATSC/QAM PCI-E AVS Video Capture TV tuner card. I just did a clean install from Vista to Windows 7 and it won't install a driver for my multimedia video controller device. I'm pretty sure that is my tv tuner card. I contacted gateway and they said I would have to update my chipset driver, but there was no support for windows 7 yet. I also went to device manager and tried to update online. Everything else went flawless on the install except for my graphics card, but I went to the manufacturers' website and updated that driver. I would really like to get my tv tuner card working if possible. Any idea where to get the driver? Below is a link to my computer's specs. Thanks ahead of time for your help!
Gateway® LX6820-01
Web Address: http://www.gateway.com/systems/product/529668286.php
| Processor | Intel® Core™2 Quad Processor Q9400<small><sup>2</sup></small> (2.66GHz, 6MB L2 cache)<small><sup>1</sup></small> |
|---|---|
| Operating System | Genuine Windows Vista® Home Premium (64-bit) with SP1<small><sup>3</sup></small> |
| Memory | 8GB DDR3 Memory (4 x 2048MB Modules)<small><sup>4</sup></small> |
| Hard Drive | 1TB SATA Hard Drive<small><sup>5</sup></small> |
| Chassis | Premium Tower Desktop with Media Control Interface |
| Video | NVIDIA® GeForce® GT230 Graphics with 1.5GB Discrete Video Memory<small><sup>4</sup></small> |
| Application Software | Microsoft® Works 9.0, Microsoft® Money Essentials & Microsoft® Office Home and Student 2007 (60-day complimentary trial period)<small><sup>6</sup></small> |
| Audio | High Definition Audio with (7.1) Channel Audio Support |
| Available Expansion Slots | Available: 0 - PCI-E x16, 0 - PCI-E x1, 1 - PCI v2.3 (5 V) |
| Digital Media Software | Cyberlink® Power2 Go™, & Cyberlink® LabelPrint™ supporting Labelflash™<small><sup>7</sup></small> |
| Dimensions (Box) | 11.4" (H) x 23.7" (W) x 19.6" (D) or 290mm (H) x 602mm (W) x 498mm (D) |
| Dimensions (System) | 17.7" (H) x 7.5" (W) x 19.0" (D) or 449mm (H) x 191mm (W) x 482mm (D) |
| External Ports | (6) USB 2.0 ports (2 Front, 4 Rear), (2) IEEE 1394a Ports (1 Front, 1 Rear), VGA (Rear), (2) Audio (Headphone and Mic - Front), (6) Audio Jacks (Rear), (2) PS/2 Ports, HDMI (Rear), DVI (Rear) |
| Keyboard | Premium Multimedia Keyboard |
| Media Card Reader | Multi-in-1 Digital Media Card Reader with Smart Copy Button<small><sup>8</sup></small> |
| Memory Capacity | Maximum 8GB |
| Modem | 56K ITU V.92 ready Fax/Modem (RJ-11 port) |
| Motherboard | Systemboard with Intel® G43 Express Chipset |
| Mouse | USB Optical 3-Button Wheel Mouse |
| Network | 10/100/1000 Gigabit Ethernet LAN (RJ-45 port) |
| Optical Drive | 18X DVD +/- RW Super Multi-Format Dual Layer Drive featuring Labelfash™ Technology<small><sup>7</sup></small> |
| Power Supply | 500W Power Supply |
| Remote | Vista™ Media Center Remote Control |
| Security Software | Norton™ Internet Security 2009 (60-day trial)<small><sup>9</sup></small> |
| Speakers | Amplified Stereo Speakers (USB Powered) |
| TV Tuner | Analog/Digital TV Tuner with 3 Ports (Analog/Digital TV, S-Video and Stereo Mini-Jack Audio plus S-Video to Composite)<small><sup>10</sup></small> |
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Answer accepted by question author
There are two possible tuners. See http://support.gateway.com/support/drivers/search.asp?ref=step&st=browse&platform=10021&model=12388&os=10954&type=10077
The Vista drivers from Gateway may work, but there have been significant multimedia interface changes in Windows 7 so you may need to search for a new driver.
@Mark7580 and nyudd -
Thanks SO much you two... I just was wrestling with the same issues (upgrading to Windows 7 on my new LX6820) and Gateway's tech support was useless.
Following your instructions, nyudd, my tuner card is working! I will say I get a fair amount of pixilization watching live TV - I have no idea what the issue is there (ideas are welcome).
Since I've found at least two other people with an LX6820, I'm curious if you might know anything about the two external drive 'cradles' that reside behind the big door on the front panel? I know enough about computers to be dangerous :-) , but I can't seem to figure out how to get them to recognize a new SATA hard drive.
I put a new WD 1TB drive into the bottom cradle (didn't screw it in, since the holes didn't align, which I thought was strange, but it appeared to be stable, so...) and slid it into the slot. It sounded like it lined up and 'nested' properly with the power and data plugs OK. I just can't get it to be recognized by the system (neither in BIOS or in Win7).
I noticed that my BIOS (under Internal Peripherals -->Onboard SATA Mode) was set to RAID and I thought this might be it (since I just wanted extra memory, not to mirror or back anything up). I surfed around a little and found some instructions for enabling the AHCI driver in Win7 (which sounded like the needed solution, since it has to do with 'hot swapping'). I updated a register setting (HKEY_LOCAL_MACHINESystemCurrentControlSetServicesMsahci, Start value) from "3" to "0", rebooted a few times, but no luck. Can't see the drive in BIOS, can't see it via Computer/Manage/Storage/Disk Management/.
I'm tempted to forget about these two 'cradle' slots and just go get the cables to attach the drive to the open internal drive space, but now the principle of the thing is bugging me - I mean, I've got two (supposedly) perfectly good drive slots that I SHOULD be able to use, but I cannot.
Any ideas? (I didn't "do" anything to the new drive before all of this (format/partition) - just slid it in and booted up - so maybe that has something to do with it? I thought Win7 would 'discover' the new hardware automatically, or I could use Disk Management to 'prep' it, but neither appear to be available options).
Thanks so much for any insights anyone can offer (I'm obviously new to SATA drives and Windows 7).
Sorry for the delayed response. I've been busy at work. I installed the vista driver and appears to work fine, atleast the install was without any problems. I will test the card later, I still have to run a feed back to this room its in now. I will post again to let you know if it is freezing or not.
I have searched but can't find one. The link you posted are for 32 bit machines, but I guess the manufacturers' are the same. I'll try to check the manf. website to see if they have one. Gateway was no help at all.
Shoot, pressed wrong button, now I have to retype everything.
As many people, incl. DominicP above, are saying, Vista drivers work. It worked for me. The key is that you need to have your old Vista system files saved. By default, when you installed Win 7, they were moved to d:\windows.old folder. You can find the TV tuner driver in the following folder.
C:\Windows.old\Windows\System32\DriverStore\FileRepository\y_cx88x.inf_3c8d8e00
You need to install driver from "devices and printers" and then point to this folder for drivers. I have exactly the same model of computer and had exactly the same problem. So I guess it would work for you too. Interestingly, we might be doing the same thing at the same time because when I was installing Win 7 and found this problem, I googled for a solution and found that you posted just an hour earlier.
The driver actually works better with Win 7 than with Vista. I could not find any TV signal from my cable when I was using Vista but now I can. However, the video freezes constantly, even worse than most internet video streamings let alone HD TV I am getting on my TV. Any suggestions? Is it because the TV tuner is no good?
I have searched but can't find one. The link you posted are for 32 bit machines, but I guess the manufacturers' are the same. I'll try to check the manf. website to see if they have one. Gateway was no help at all.
