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Error 1402: could not open key: unknow\components\3178400169C22D11A9790006794C4E25\7D2F387510089040102000060BECB6AB

Anonymous
2009-10-07T06:14:56+00:00

I already checked on the persissions, i am logged on as administartor, UAC turned off.

There was a bad uninstall of the product, had to run "Windows Installer Cleanup" because was receiving message "already installed" at setup.

Now i have this Error 1402. Something else i need to clean up before reinstallation?

Thank you for any advice.

Jean-Luc

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-10-13T01:46:28+00:00

RESOLVED!

(Error 1402 while attempting to re-install Office 2003 on Vista Home Professional)

This was resolved for me by running the "Fix-It" that resets registry security settings.  It is at the following knowledgebase article:

http://support.microsoft.com/kb/313222

Then re-run the install

Thank you to the folks at the following forum/post

http://omgili.com/jmp/.0rSU5LtMgwKlLvLcgIskPccX\_Otxaq47tlOHhXkGRb9DAq3tpx1C4gh00DZZkwslO.hn8FUUZ6pJCwCoNtBn12lpf\_8OAH6BolXoJuTLbCHiTcfU\_6jli4B1kprrvOCwEcK4Gjdz5IvN3UiylfPOFgVs1w9TIbZNZLV.aWzM3N\_YsKkJIKHJTprxix8tG5wBpocyMRkNgo\_RuSfQ.umQF\_dt5CcWAXASWe6ClVIyU4-

I tried to 'reply' to their post but their site crashed in the attempt.

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  1. Anonymous
    2010-04-29T16:57:16+00:00

    I also have the same problem:

    Windows 7 Ultimate x64

    Intel i7 860 @ 2.80GHz

    8192MB RAM @ 1066MHz

    NVIDIA GeForce GTS 250

    I am trying to reinstall AutoCAD Civil 3D 2010 and get the following error:

    Error 1402. Could not open key:

    Unknown\Components\CE9F956D822F0B24F8C686CBCD51F511\7D2F3875000890400020000060BECB6AB. Verify that you have sufficient access to that key, or contact your support personnel.

    I am the administrator, and when I change the permission settings they just default back. Can someone please help with this?

    I want to use my computer for what it was originally purchased for and get off this laptop, 1.6ghz core 2 duo and only a single screen is a pain...

    Thanks,

    Alex

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  2. Anonymous
    2010-04-29T16:42:39+00:00

    I have the same error... this fixit (http://support.microsoft.com/kb/313222#Fixed) doesn't work for x64 windows 7.

    Please help me,

    Thanks.

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  3. Anonymous
    2010-04-22T06:51:24+00:00

    Hi Guys

    I had the same error code on a Vista laptop while trying to install Office 2007. Clean boot, turning off UAC, turning off services = all didn't work. The problem was the permissions for certain registry keys were corrupt and I couldn't give me or the system rights to them.

    This is how I fixed the problem: 

    First i followed the steps here to reset some of computer registry permissions (you will get an error, this is normal)

    http://support.microsoft.com/kb/313222

    Completing these steps allowed me to modify the registry key permissions.

    So here come the bad part. I had to run the installer over and over again, and fix the permissions & owner for each registry key that office 2007 bitched about...

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  4. Anonymous
    2010-02-17T20:23:26+00:00

    Re: Re-Install Quickbooks Pro 2010 in Win 7 Pro/64

    I was dumb enough to run an Intuit Update (R5) for Quickbooks and got errors...spent 2 hours on the phone with their tech, she had me uninstall, then try the clean boot/re-install- which failed again. She also tried creating a new user account and tried to install from there. No go. Ultimately, I get the same error every time:

    I get the Error 1402: Could not open key: " UNKNOWN\Components\DD89A......

    I have tried to search the registry for the complete key/value or part of it- I cannot find ANYTHING under "UNKNOWN\Components"

    I am totally screwed at the moment- I cannot re-install Quickbooks which contains my business records, and I am getting desperate for any help.

    Intuit says its either a Win 7 bug or a registry problem and says my only resort is Microsoft.

    If there is anyone who can help, I would surely appreciate it.

    I am in real trouble if I can't access my business records.

    Mark

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