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Blue Screen BCCode 116

Anonymous
2010-01-04T01:42:05+00:00

Brand new ASUS twice now I have gotten the dreaded Blue Screen after starting my PC from Hibernate. Once I select start windows in normal mode it works fine. If I shut down totally and re-start it starts up fine no blue screen. Any ideas ??

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 1033

Additional information about the problem:

BCCode: 116

BCP1: FFFFFA80094D44E0

BCP2: FFFFF88010174230

BCP3: 0000000000000000

BCP4: 0000000000000002

OS Version: 6_1_7600

Service Pack: 0_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\010310-22120-01.dmp

C:\Users\Jill\AppData\Local\Temp\WER-51620-0.sysdata.xml

Windows for home | Previous Windows versions | Windows update

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Anonymous
2010-01-04T23:06:26+00:00

Hi,

Welcome to Microsoft answers.

 I would suggest you to update the drivers for your graphis card, here are the steps:

1.      Open Windows Update by clicking the Start button. In the search box, type Update, and then, in the list of results, click Windows Update.

2.      In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.

3.      If there are any available updates, click the link in the box under Windows Update to see more information about each update. Each type of update might include drivers.

4.      On the Select the updates you want to install page, look for updates for your hardware devices, select the check box for each driver that you want to install, and then click OK. There might not be any driver updates available.

5.      On the Windows Update page, click Install updates If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

http://windows.microsoft.com/en-US/windows7/What-to-do-when-a-device-isnt-installed-properly 

If you cannot find the drivers, then go to manufacturer’s website download the latest drivers and install.

For more information on the issue, refer this link:

http://social.answers.microsoft.com/Forums/en-US/vistaperformance/thread/6940c7ff-64e7-48fd-8101-239abd5678a0

 Please respond back for the status on the issue and let us know if you have any issues.

Thanks and Regards,

Azam – Microsoft Support.

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  1. Anonymous
    2011-06-19T18:46:14+00:00

    Hi Guys,

    Code 116 actually refers to the graphics settings in connection to the programs those which are using your graphics card. So not only an update can solve this problem but many times updates are made for the graphics card driver but still code 116 may remian.

    So if this happens after an update then please check your graphics settings which you will find in : 1) Nvidia Configuration 2) ATI Catalyst Centre.

    dont mess with the settings which will severe the problem. Make all graphics option to default and while playing games or watching HD allow the application to control and adjust the best performance settings for your system.

    Also Processor, MOBO and Memory module affects much to this graphics code error. Blue screen do not only happens for graphics card or Windows but other hardwares may also have its hand on it.

    If you feel nothing has changed after you have done all these then please contact a hardware specialist for resolving this issue. Because its after all your precious Computer which cost.

    Thank You.

    Regards.

    Hardware Consultant.

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  2. Anonymous
    2010-01-26T12:51:01+00:00

    Hi GustavoCappi,

    I would suggest you to update the drivers (or) uninstall and reinstall the latest drivers by visiting the system manufacturer website.

    I would also suggest you to check the event viewer to find what is causing the issue. Refer this link

    http://windows.microsoft.com/en-us/windows7/What-information-appears-in-event-logs-Event-Viewer

    Hope it helps

    Thanks and regards

    Dinesh-Microsoft Support

    Visit our Microsoft Answers Feedback Forum and let us know what you think

    http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads/

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  3. Anonymous
    2010-01-25T18:21:00+00:00

    I bought a Vaio VPCCW w/ win7 and I'm having the same problem. It happens suddenly and I see no connections with the programs I'm using.

    I already check the windows update and there is nothing new.

    The code of it:

    Problem signature:

    **Problem Event Name:******BlueScreen

    **OS Version:******6.1.7600.2.0.0.768.3

    **Locale ID:******1046

    Additional information about the problem:

    **BCCode:******116

    **BCP1:******FFFFFA80046FE4E0

    **BCP2:******FFFFF880050E2B90

    **BCP3:******FFFFFFFFC000009A

    **BCP4:******0000000000000004

    **OS Version:******6_1_7600

    **Service Pack:******0_0

    **Product:******768_1

    Files that help describe the problem:

    C:\Windows\Minidump\012410-23041-01.dmp

    C:\Users\AppData\Local\Temp\WER-1443180-0.sysdata.xml

    Thanks,

    Gus

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  4. Anonymous
    2010-01-25T18:18:49+00:00

    Hi,

    I'm having the same problem. I bought a Vaio VPCCW w/ win7 and ther isn't any update for it. It happens suddenly and I see no connections with the programs I'm using.

    The code of it:

    Problem signature:

    **Problem Event Name:******BlueScreen

    **OS Version:******6.1.7600.2.0.0.768.3

    **Locale ID:******1046

    Additional information about the problem:

    **BCCode:******116

    **BCP1:******FFFFFA80046FE4E0

    **BCP2:******FFFFF880050E2B90

    **BCP3:******FFFFFFFFC000009A

    **BCP4:******0000000000000004

    **OS Version:******6_1_7600

    **Service Pack:******0_0

    **Product:******768_1

    Files that help describe the problem:

    C:\Windows\Minidump\012410-23041-01.dmp

    C:\Users\AppData\Local\Temp\WER-1443180-0.sysdata.xml

    Thanks,

    Gus

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