HP Photosmart C4700 says offline

Hi,

a. Is the printer connected to network?

First, I recommend you to Set your printer as the default printer and see if it resets it to online status.

Method 1: To select a default printer

1.  Open Devices and Printers by clicking the Start button.

2.  Right-click the printer you want to use, and then click Set as default printer. (You'll see a check mark on the printer's icon signifying that it's now

      your default printer.)

For more information visit the following link:

http://windows.microsoft.com/en-us/windows7/Change-your-default-printer

Method 2: If the above method does not help, check for the following setting:

1.  Open the Start menu and click on “Devices and Printers”. This will open a window with a list of the printers currently set up on your computer.

     Now click on the printer that you have under the "Printers and Faxes" icon.

2.  Double-click on the icon of the printer you want to change to online. A pop-up window detailing all current print jobs will open.

3.  Go to "Printer" in the menu bar of the pop-up window and uncheck "Use Printer Offline". This action will change the printer from offline to online.

Regards,

Afzal-Microsoft Support.

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