You are not alone, I recently formatted my Comp and upgraded to Win 7 64 bit. I installed my Norton 360 using autoplay with my dvd drive but all later discs have never popped up the autoplay prompt. I have opened a ticket with Microsoft IT and followed their
steps but still no solution yet, waiting on a reply. These are the steps they had me do:
Step 1: Enable the auto play settings Step 2: Disable anti-virus program. (Actually uninstalled with remote help from Norton tech, Reinstalled after verification this hadn't helped any)
Step 3: Perform clean boot
Step 4: Perform System restore
Step 5: Create new user account.
Also just wanted to mention I checked my Registry entries for my DVD drives to make sure that the autorun value is set to 1 (which it is)
and also confirm that I also do not have a NoDriveTypeAutoRun key in my Registry.
Hope this may help some.