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Toshiba notebook and Windows 7: stuck in a loop with startup repair.......and unable to do a HD recovery.

Anonymous
2010-02-15T14:19:09+00:00

I have a new Toshiba Satellite Pro L550-13M running Windows 7 and I fired it up this morning and it said Windows could not start and went into startup repair. The last thing I did with it was last night, when I ran RegistryBooster2 and it cleaned up the registry. I've used this utility loads of times with this and previous notebooks and it's been fine. I guess it's caused the problem though. It backs up the registry, but I can't restore that because I can't boot up! So, after rebooting a few times, it eventually said "Windows cannot repair this computer automatically". If I view the diagnostic and repair details, the log lists all these tests, but says they have completed successfully. I'm on repair attempt 38. During one of them, startup repair said it was fixing a registry problem. If I try to view the advanced options for system recovery, and select a UK keyboard, I get this message: "You must log in to access System Recovery Options" and my only option is to click an OK button to restart. So, I'm stuck. I got a Windows 7 recover CD and running startup repair on that comes up with no errors! However, because the notebook is so new, I haven't created any restore points or recovery disks (didn't have any blank DVDs at the time). The notebook has a HDD recovery partition, but I can't run the recovery disk to access that option because of the "you must log in" thing above. I'm stuck!!!!! Anyone out there with any ideas? Extra details: Can't boot in safe mode. Last known good configuration doesn't work. All roads lead to startup repair. Attempt 38 has this in the startup repair log: Root cause found: ---------------------------------- Startup Repair has tried several times but still cannot determine the cause of the problem. ---------------------------------- I can use the Windows 7 recovery CD to get a command prompt and view C: and D: (where the HD recovery files are), but I don't know what to do from there. The CD isn't for a Toshiba, so it doesn't list HD recovery as an option. I can only use it to run startup repair (which reports no problems) or get a command prompt.

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  1. Anonymous
    2010-02-15T19:10:55+00:00

    The Toshiba Recovery Utility will restore your machine to factory condition, probably with a total loss of all your data files. If you wish to save them then you need to do so from a Repair Mode command prompt, after connecting an external USB backup disk. You then need to read the manual that came with your laptop. It explains how to invoke the Factory Restore Mode. If the manual is missing then you can download an electronic copy from the Toshiba site.

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  1. Anonymous
    2010-02-15T18:07:44+00:00

    Hi Pegasus,

    Sadly, I don't have any restore points and so selecting System Restore just returns an error that there are none.

    All I have is the HDD recovery partition, but I don't know how to get it in motion. I read somewhere that pressing zero while powering up executes the Toshiba HDD Recovery Utility, but sadly this doesn't work on my L550-13M.

    Cheers,

    Mark

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  2. Anonymous
    2010-02-15T15:50:31+00:00

    The general agreement among IT experts is that registry cleaners are great for the companies that make them, totally useless for the majority of buyers and damaging for a small minority. Did you ever use your stopwatch to quantify the great benefits that your registry cleaner boasts about? The registry does NOT need cleaning, inspite of the grossly exaggerated reports by registry cleaners about the large number of "potential problems" they find.

    No point crying over spilt milk. You now need to do this:

    1. Boot into Repair Mode.
    2. Instead of selecting the Command Prompt, select System Restore.
    3. When finished, boot into Safe Mode.
    4. Uninstall your registry cleaner.

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