Windows 7 - Windows Media Player 12 Crashes Virtually Everytime

Hi,

I would suggest you to follow these steps and check if it helps:

1.       Go to start and type in services.msc in the search box.

2. Now scroll down to Windows Media Player Network sharing service.
3. Right click on the service and select restart.
4. Restart your computer and try playing a media file again.

If this doesn’t help, then try these steps:

1. Right click on computer and select Manage.
2. Under the "System Tools" section, Double click "Local Users and Groups".
3. Click "Groups" and then right click "Administrators"
4. Click "Add to group..."
5. Click "Add" and then select "Advanced".
6. Click "Find Now", double click "Local Service".
7. Click "Ok".
8. "NT Authority\Local Service" should show up in the list now
9. Click "Ok" and Close Computer Management and reboot.

If still you are facing the same issue, then try performing clean boot and check if any third party services running in the background is causing the issue, here is the link:

http://support.microsoft.com/kb/929135

Please respond and let us know the status of the issue.

Azam – Microsoft Support.

I'm having similar issues except that when I try to load the media player I get the message windows media player is not installed properly and must be reinstalled, do you want to go to the microsoft website. If I do so then the message appears there is no download for this os (win 7 64 bit home premium).

I've unchecked the media features and rechecked and scannow finds no errors.

There should be some method for media center repairs within the os.

hops9807

Hi Fouzan A,

Thanks for your ideas. Unfortunately, neither worked!

I was unable to disable hardware acceleration on my NVIDIA 8800GT graphics card.

Running the sfc /scannow gave no errors.

Windows Media Player Troubleshooting didn't work either.

The only way I can rectify the problem is by disabling Windows Media Player, restarting Windows, re-enabling WMP then restarting once again. Clearly this is unacceptable as a remedy.

You asked if a particular file causes the problem. It seems to most commonly occur when trying to open MPEG files that I have generated from a Sony Digital Camcorder. When this happens I get the error message: C:\User\Public\Videos\Filename.wmv   Server execution failed .

However, recently WMP has been crashing when I try to open it manually i.e. not opening a file.

Any further assistance would be greatly appreciated as one of the main reasons I upgraded to Windows 7 was for its ability to manage media files and libraries so efficiently. Unfortunately, so far I have been very disappointed.

Kind regards,

Jonesyboi

Hi  Jonesyboi,

Welcome to Microsoft Answers!

Does the Windows Media Player crashes only when tried to play a particular file or other files too?

I would suggest you to make Windows Media Player as a default player.

You can also change hardware acceleration and check.

Try reducing (or turning off) video hardware acceleration by doing the following

1.      Open Screen Resolution by clicking the Start button, clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.

2.      Click Advanced Settings, click the Troubleshoot tab, and then click Change settings.

Note that some video card drivers do not permit you to change settings.

3.      Move the Hardware acceleration slider toward None to reduce or turn off video hardware acceleration.

For further information, visit the below mentioned link:

http://windows.microsoft.com/en-US/windows7/Play-an-audio-or-video-file-frequently-asked-questions

If you’re having trouble using Windows Media Player, you can try using the Windows Media Player Settings troubleshooter to automatically find and fix some common problems.

Open the Windows Media Player Settings troubleshooter by clicking the Start button, and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Click View all, and then click Windows Media Player Settings.

For further information, visit the below mentioned link:

http://windows.microsoft.com/en-us/windows7/Getting-started-with-Windows-Media-Player

 If this does not help, you can try doing System File Checker.

        1.      Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command

Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the

                 password, or click Allow.

        2.      Type the following command, and then press ENTER:

sfc /scannow

           The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

  For further information, visit the below mentioned link:

http://support.microsoft.com/kb/929833

 Hope this information helped!

 Thanks and regards

 Fouzan – Microsoft support

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