my printer is paused and I can't resume it

Hi jdwatwasaga,

• Since when are you facing this issue?

• What were you trying to print?

• What is the model number and who is the manufacturer of the printer?

You may try the following steps to resolve the issue:

Step 1: Determine whether the printer is paused

1. Open Printers by clicking the Start button, clicking Control Panel, clicking Hardware and Sound, and then clicking Printers.
2. Right click on the Printer and uncheck the option Pause printing if checked.

If the above steps don’t work, then you may try the following steps and check if it helps:

Step 2: You may try to check the print queue and try to remove all the pending works.

1. Right click on the default printer and then click on cancel all documents.

For more information, you may refer the following link:

http://windows.microsoft.com/en-US/windows-vista/View-the-print-queue

Step 3: Restart the Print Spooler device

1. Click Start, select Control Panel , and then click Administrative Tools .
2. Double-click Services.
3. On the User Account Control window, click Continue .
4. Click Print Spooler.
5. Click Stop to stop the Print Spooler.
6. Click Start to restart the Print Spooler.
7. Click OK.

Restart the computer.

After restarting the computer, try to print test page and check what happens.

You may refer the following link to Print a test page:

http://windows.microsoft.com/en-US/windows-vista/Print-a-test-page

You may also refer the following link and try the Fixit to resolve the issue:

http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-printer-problems

Hope this information is helpful.

Praseetha K

Microsoft Answers Support Engineer

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