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What does "corrupt archive" mean and how is it fixed?

Anonymous
2010-06-24T23:47:08+00:00

I'm running Vista Home Premium w/SP2.   I bought a new external HD to put backup images on.  I bought Macrium Reflect for this purpose.   I could not get any images to verify.   I worked with one of their support people to try to find out why.   They told me it was probably a hard drive issue.  I took my machine into the repair shop and had a diagnostic run on it.  Nothing.  All hardware passed.   They couldn't get it to verify an image either.   I thought it might be Macrium so I downloaded a trial copy of Acronis True Image 2010 Home.   I ran that and it aborted the backup process.  The details were "Operation with partition'0-0' was terminated.  The archive is corrupt."  Nothing tells me what archive or how to fix it.

How do I find where the problem is.   I've run diskck, no problems.  I've run the system file checker too, it said no errors.  Yet the other day when I booted up I got a black screen telling me that there was a possible problem with the disk.  It went through it's paces but came up with nothing again.  I keep my hard drive defragged on a regular basis.   I did try a couple of those "snake oil" registry cleaners.   Boy were you right about those.  I'll never touch another one of those as long as I live.   RegCure is actually recommended by Microsoft as safe to use.   I also use Advanced SystemCare to clean house.    I've tried system restore but couldn't find a restore point that would produce a verifiable image either.

Any suggestions????

Windows for home | Other | Apps

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  1. Anonymous
    2010-06-25T12:39:55+00:00

    Reformat and re-partition the external hard drive.  That should fix the problem (unless the problem is on your own system drive).  If that doesn't work, try plugging the external HDD into another computer to see if it works there - then we'll have a good idea which drive has the problem.  If it's the external HDD, return it for a replacement.  If it is your system drive, we'll have to do some extensive troubleshooting to isolate the problem.  Here are those steps if they are needed:

    Do you know when this problem began?  Try a System Restore to a point in timeBEFORE the problem began.  Here's the procedure: http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/.  Be sure to check the box to show more than 5 days of restore points.  If the first attempt fails, then try an earlier point or two.  NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use Windows Update for the updates.  Use the recovery disk if the system prompt doesn’t work. The recovery disk works a bit different from the above procedures but if you follow the prompts from the System Restore menu option with the above information you should be able to restore with no problems.

    If the System Restore doesn't work, do a Startup Repair by booting to the genuine Windows Vista Installation Disk (or one you can borrow from ANYONE) or from a Recovery Disk.  Here's the procedure: http://www.bleepingcomputer.com/tutorials/tutorial148.html.  To boot to the CD you may need to change the BIOS to make the CD-drive first in the boot sequence.  To do that, wait for the screen that tells you the F key to push to access the boot menu or boot setup.  Push it quickly. Make the changes, save your work, and exit.  Put the CD in the drive and reboot.  When prompted, push any key to boot from the CD.

    If you don't have either disk, you can make a bootable Recovery Disk using http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/ along with burning software like: http://www.snapfiles.com/get/active-isoburner.html and, of course, a blank CD (perhaps made on a different computer).

    If that doesn't work, try to boot into safe mode (repeatedly click the F8 key while booting and go to safe mode with networking – or do so from the command prompt on the disk).  Then let's check some of your system files:

    Go to Start / All Programs / Accessories / Command prompt and right click on command prompt and click run as Administrator (you can skip this step if using the disk).

    If using the disk, cd to C:\Windows\System32. Type sfc /scannow and enter and let it run.  It will scan and try to fix some of your system files.  Hopefully it will complete with no corruption it could not repair (if there is such corruption post back here or try to analyze it to find the problem file(s) using http://support.microsoft.com/kb/928228.  Try to post any corrupted files here so we can see if they can be repaired with good copies from the installation disk (unless there are too many).

    While in Command Prompt, type chkdsk /f /r and enter and let it run.  It will want to schedule itself to run at the next restart.   Answer yes and then reboot to run the program.  It will scan and try to fix any corruption or bad sectors on your hard drive and mostly remove that as a potential cause.

    If that doesn't work, then please post any repeating error messages from the Event Viewer concerning startup (Start / Control Panel / Administrative Tools / Event Viewer – or typing eventvwr from the command prompt starting from C:\Windows\System32).  Here's how to use Event Viewer:http://www.petri.co.il/vista-event-viewer.htm.  Look in the System section.

    You may be infected with malware. Try to run anti-malware programs (in safe mode with networking ifnecessary). To fix this problem (if it is a problem) download, install, and run the following two programs:http://www.malwarebytes.org/mbam.php andhttp://www.safer-networking.org/en/index.html.  You may also want to try a free trial of Pandasoft (http://www.pandasecurity.com/usa/homeusers/solutions/global-protection/).  Before downloading pandasoft, uninstall whatever anti-virus program you are currently using (because installing and running two at the same time can cause conflicts, freezes, and all sorts of problems).  Once you've uninstalled your current AV program, download, install, update, and scan using Pandasoft.  I think you might be amazed at how much it finds that the other software missed.  Once complete, uninstall pandasoft and re-install your current AV program (unless you decide to switch which I did when I first tried it about 4 years ago).  You may also want to try the new, free Microsoft Security Essentialshttp://www.softpedia.com/progDownload/Microsoft-Security-Essentials-Download-131683.html (with the same caveat that only ONE AV program can be installed and running on your system at any one time).  You may also want to try the free Avira at:http://www.free-av.com/ and Avast at: http://www.avast.com/index.  Reboot after completing all the scans.  You may also want to try the free OneCare athttp://onecare.live.com/site/en-us/default.htm and let it run all the options (except the registry cleaner) because that’s good maintenance (it will take some time to complete but can be done in the background).

    If that doesn't work, try a clean boot http://support.microsoft.com/kb/929135.  If the problem goes away then it's just a matter of tracking down the culprit causing the problem.   Follow the procedures in the article.  Once found, delete, remove, deactivate, or uninstall it.  Once done be sure to reset Vista back to normal status as explained in the procedures. If the problem occurs in clean mode then just restore the system to normal status and reboot - this solution is not going to work.

    Boot into Safe mode with networking and see if the problem occurs there.  Either result helps us narrow down the search for the cause.

    You may be having troubles with your device drivers. Go to Device Manager by going to start / search box and type device manager and enter and then double-click on the program icon that appears.  Check each device for a red x, yellow ! or white ?.  These identify devices with problems (probably drivers, but also conflicts or something else).  Click on each for further details and troubleshooting tips.  If you need to get drivers (and you should do any you have time to do - they may help in ways beyond just resolving this problem), do so from the computer vendor or device manufacturer (NOT from Microsoft Updates).  In fact, you should turn off automatic driver updates from Windows Update as follows:http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/. Proceed as follows to get the drivers: http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm.  Once you have the drivers, you can install them through Device Manager as follows:http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html.

    Let's test your hard drive and RAM for hardware problems:

    To test your hard drive, check the manufacturer and then get the diagnostic utility from:http://www.techsupportforum.com/hardware-support/hard-drive-support/302602-hard-drive-diagnostic-utilities.html (and/or get one from your hard drive or computer manufacturer if they have one available – it wouldn’t hurt to try both).  If it fails the test, replace it.  If it passes the test, then there's probably nothing wrong with it.

    You can also test your RAM at http://www.memtest.org/.  If it fails, test each chip individually to find those that are bad and replace them.  If it passes, RAM is probably OK.

    If that doesn't work, we'll need to do a system repair/upgrade using the genuine Windows Vista Installation Disk (one you own or one you can borrow from ANYONE).  Here's the procedure:http://www.vistax64.com/tutorials/88236-repair-install-vista.html.  Although this will not affect your data, settings, or programs, you should still backup your data before starting just to be on the safe side. You may have a lot of updates to re-install (including any service packs you had to remove).  If the version on the system came with SP1 or SP2 pre-installed and the disk is an earlier version, then you'll need to make a slipstream disk as follows:http://www.vistax64.com/tutorials/151606-vista-sp1-slipstream-installation-dvd.html.  

    Hopefully one of these procedures will resolve or at least identify the cause of your problem.  If not, post back with results from what you tried and copies of some of the scans and we'll try something else.  Post back in any case so we'll know how it turned out.

    Good luck!


    Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

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4 additional answers

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  1. Anonymous
    2010-06-30T13:40:47+00:00

    Hi hadit,

    Here is the website to request Microsoft replacement software. You can also uninstall/reinstall the service packs for troubleshooting.


    Dena

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  2. Anonymous
    2010-06-28T21:56:20+00:00

    I found the corrupt files, maybe I should say corrupt and missing files.    Unfortunately theyaresystem files.   Now I'm really up a creek.  Apparently there isn't anyplace to get a rescue CD that includesboth Vista and the 2 service packs.

    System Restore is one of the files that have become corrupt, so that is not an option.    I tried to do a startup repair.    Acer didn't include any way to do that.   They also kept the original installation CD.   I did contact them but they told me to go buy a new copy.   Needless I won't be buying anything else that says ACER on it.

    I could do a destructive recovery and take it back to day one.   I'll throw the hard drive in the trash before I do that.    It would take me weeks to get all the updates with a dial-up connection.    I don't have any friends running Vista  w/ SP2.   They were either still running XP or have moved up to Windows 7.

    Is there anyplace to get a full repair CD?????

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  3. Anonymous
    2010-06-25T23:43:03+00:00

    I found these 2 in the event viewer.  The second one I seem to get a lot, third one too.   These are just from today, but they seem to be consistent.  I've run just about every diagnostic I can think of.   I even had the hardware professionally diagnosed.  Nothing turns up anything.

    I don't have a repair CD for Vista w/SP2, I have an installation CD got Vista w/SP1, but I don't want to have to go back and do all of those updates.   I suspect the problem is from installing and uninstalling all kinds of software that doesn't completely uninstall.   I've tried Avira, Avast, I still use Malwarebytes.  My primary AV is Norton On-Line 2010.  I also have one that I can run, but keep disabled so I don't have more than 1 running.  My external hard drive is brand new, doubt it's the problem.   I ran through the Device Mgr, no problems there.   I haven't tried running an image in safe mode, but i don't think I can do that can I??  Thought that just loads Windows.

    I don't know if these logs help but here they are

    Log Name:      System

    Source:        Microsoft-Windows-Kernel-General

    Date:          6/25/2010 3:33:10 PM

    Event ID:      5

    Task Category: None

    Level:         Error

    Keywords:     

    User:          SYSTEM

    Computer:     

    Description:

    **{Registry Hive Recovered} Registry hive (file): '\SystemRoot\System32\Config\RegBack\SOFTWARE' was corrupted and it has been recovered. Some data might have been lost.**Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-Kernel-General" Guid="{a68ca8b7-004f-d7b6-a698-07e2de0f1f5d}" />

        <EventID>5</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8000000000000000</Keywords>

        <TimeCreated SystemTime="2010-06-25T19:33:10.796Z" />

        <EventRecordID>349623</EventRecordID>

        <Correlation />

        <Execution ProcessID="4" ThreadID="72" />

        <Channel>System</Channel>

        <Computer>

        <Security UserID="S-1-5-18" />

      </System>

      <EventData>

        <Data Name="FinalStatus">0x8000002a</Data>

        <Data Name="ExtraStringLength">44</Data>

        <Data Name="ExtraString">\SystemRoot\System32\Config\RegBack\SOFTWARE</Data>

      </EventData>

    </Event>

    Log Name:      System

    Source:        volmgr

    Date:          6/25/2010 3:26:58 PM

    Event ID:      46

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:     

    Description:

    **Crash dump initialization failed!**Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="volmgr" />

        <EventID Qualifiers="49156">46</EventID>

        <Level>2</Level>

        <Task>0</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2010-06-25T19:26:58.753Z" />

        <EventRecordID>349527</EventRecordID>

        <Channel>System</Channel>

        <Computer>    <Security />

      </System>

      <EventData>

        <Data>\Device\HarddiskVolume2</Data>

        <Binary>0000000001000000000000002E0004C001100000010000C000000000000000000000000000000000</Binary>

      </EventData>

    </Event>

    Log Name:      System

    Source:        Service Control Manager

    Date:          6/24/2010 6:28:33 PM

    Event ID:      7026

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:     

    Description:

    The following boot-start or system-start driver(s) failed to load: i8042prtEvent Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />

        <EventID Qualifiers="49152">7026</EventID>

        <Version>0</Version>

        <Level>2</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2010-06-24T22:28:33.000Z" />

        <EventRecordID>349322</EventRecordID>

        <Correlation />

        <Execution ProcessID="0" ThreadID="0" />

        <Channel>System</Channel>

        <Computer>

        <Security />

      </System>

      <EventData>

        <Data Name="param1">

    i8042prt</Data>

      </EventData>

    </Event>

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  4. Anonymous
    2010-06-25T12:07:20+00:00

    Hi,

    First try creating new user account and check.

    Refer this link:

    http://windows.microsoft.com/en-US/windows-vista/Create-a-user-account

    If you have Windows vista DVD, try performing a startup repair from that and check.

    Refer this link:

    http://windows.microsoft.com/en-US/windows-vista/Startup-Repair-frequently-asked-questions

    Hope it helps.

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