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"Error 1719. The Windows Installer Service could not be accessed" when installing programs.

Anonymous
2010-06-20T14:56:10+00:00

After spending the last week every night trying to get some software installed (and of course searching for remedies in probably every forum available) I give up and post this help request. But first my story:

I experienced last week suddenly that my Neat-receipts software didn't recognize my scanner any more. Upon trying to re-install the software I came across the error message that the Windows Installer could not be started. This is when I started first looking for solutions. I was surprised how many solutions I found (but most were practically repeating the same stuff), but none did it for me. At this point I was still under the assumption that this is a problem of the Neat-receipts software.

Then after another night of frustration I could not start my Office 2010 trial version any more receiving some kind of licensing error. I was somewhat surprised that the trial version ended that abruptly without providing me the option to enter a purchased license key (I was wrong), but didn't bother too much because I liked the product and had noticed in the last week as well that Office 2010 was already officially released and I decided to buy it. After spending some $300 and a successful download, I tried to install it.

And here my saga continues. First I got the message that I couldn't upgrade my trial version and need to uninstall it. Uninstalling with the usual program uninstaller didn't work (windows installer error message) but I could uninstall it using the Windows-Installer-Clean-Up utility. Now I could start the installation process, but after being almost halfway through with the installation I again receive the Windows Installer error that the Windows Installer Service could not be accessed (Error 1719). This is pretty much the same error I received in the very beginning when I tried to re-install the Neat-receipts software. So it seems to be not an application error from Neat-receipts nor Office 2010, but a windows problem.

The frustrating thing however is that after spending all the hours searching online for solutions, the only thing I found out is that I'm in good company (i.e. there are many others reporting the same issue), but that none of the proposed solutions work. Just to be sure not to get the same advise I tried already numerous times, let me list what I did so far:

1 - I'm logged in as admin

2 - I started the Windows Installer service

3 - I executed the scf /sannow (no problems deteced)

4 - I un-registered and re-registered the msiecec with /unregister and /regserver. I did this as well explicitly for BOTH(!) msiexec programs, the one in the system32-folder and the one in the sysWOW64-folder

5 - I tried to repair Windows 7 booting from the windows 7 installation DVD and run the repair option (no problems detected)

6 - I tried to switch the registry parameter WOW64 (for MSIServer) from 1 to 0 (as I found this in one of the suggested solutions)   [and later back again to the original value 1]

7 - I tried to "force" windows to ignore the msiexec for 64bit (in the system32 folder) by renaming it and identifying the msiexec for 32bit 9in the sysWOW64 folder) and updating the regsever path from C:\Windows\system32\msiexec.exe \V to C:\Windows\syswow64\msiexec.exe \V

8 - I turned off my firewall and antivirus

9 - I did all of the above in numerous variations with rebooting (as well the save-reboot option)

  • actually I might have done some more things I can't remember any more.

Unfortunately a recovery is not an option either anymore, since I guess I have tried too many things and my point of possible return is only a point at which my computer was already acting up ....

I tried to involve as well a Microsoft support representative explaining my dilemma, but was only pointed via a generic response email to this very forum (great customer service!).

While I was actually pretty happy in the last 4 month with my new Windows7 (and as well with Office2010), I'm now reaching the point where I fell like throwing finally the towel and kiss Microsoft goodbye. I was seriously considering to switch to Apple before I decided in February in the favor of some cheaper hardware to continue with Microsoft and the new Windows7. But this experience of not being able to fix my computer after spending nights of searching for solutions and not being able to get any support from Microsoft turns me off.

Now I just wonder if there is anybody out there who could possibly help me here ...

Windows for home | Previous Windows versions | Apps

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Anonymous
2010-06-23T06:30:52+00:00

Obviously the .msi thing only applies to .msi installers, that was my error for which I apologize.  With reference to a clean install, the fact remains that you have been battling this fault for several days, a clean install, despite the pain, would be a distant memory by now.  That is my personal opinion, not Microsoft's, they disowned me long ago, in any case MVP's have nothing to do with Microsoft, although the award is issued by Microsoft, it is awarded for helping, or in this case trying to help, others.  It is good that I can at least allow you to let off steam, it is better out than being kept bottled up, no matter how hard it seems to solve the problem, it will be resolved in your favor eventually, one way, or the other.

Still pursuing the Access Permissions side of things you can try this if you like.

This example might or might not work for you with your program?

"It seems that the "Run as administrator" command only gives you some administrative privileges, and they're not enough to install Java (and OpenOffice, by association). In order to get around this, you need to actually log into an administrator. Open a command prompt with admin rights by clicking start, typing cmd into the search/run box, and hitting CTRL-SHIFT-ENTER. At the prompt, type:

net user administrator /active:yes

Then log out of your regular account and back in as the administrator, where you should be able to install the program. When you're done, log back into your regular account and, for security purposes, disable the administrator account using:

net user administrator /active:no "

http://user.services.openoffice.org/en/forum/viewtopic.php?f=15&t=11706#p55879

See if this program can tell you what is going on with the Office failure to install.

Process Monitor v2.8

http://technet.microsoft.com/en-au/sysinternals/bb896645.aspx

Process Monitor Forum

http://forum.sysinternals.com/forum_topics.asp?FID=19

Need tutorial for Process Monitor

http://forum.sysinternals.com/forum_posts.asp?TID=13724

Was it  purchased via the Office Online web store ?

If so, you may have to return to that site at http://office.microsoft.com/en-us/products/     Click on the Buy Microsoft Office 2010 Today link.   Then click on the Buy Now button for your Product..  When you arrive at the "Items in your Shopping Basket" page, look for the FAQs link at the top of the page.  Click on FAQs.  When it opens scroll down to "Customer Support".

Customer Support

What is your refund policy?

Microsoft products purchased via the Office Online web store are eligible for return within 30 days of the purchase date. Applicable tax paid will be refunded on eligible returns.

Exceptions to this return policy include: Microsoft Back-up CD/DVDs are not refundable and are not included in our 30-day guarantee.

How do I request a refund?

To obtain a refund for digital product(s) please click here {get link from web page} to access your Order History information. Select the order details link of the order for which you want to request a refund. Use the "Return Item"

When will the refund credit appear?

Your refund credit will appear on your credit card within five to seven working days of us receiving your completed letter of destruction. If a different payment method was used, the times may vary.

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8 additional answers

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  1. Anonymous
    2010-06-22T23:15:19+00:00

    I'm not sure how this elevated command prompt execution of msiexec really helps me - the office download file is provided as an .exe file. Upon execution I'm prompted for my license key. After entering it some processing begins and then I get the 1719 error ...

    It is quite discouraging to hear from an MVP that a re-installation is the only promising remedy. I'm not a complete beginner and have backups of all my data in case of loss of hardware or whatever catastrophic incident. But hearing that I have to re-install everything because of some freaking installation tool problem is quite unacceptable. Definitely this was my very last time I opted for a Microsoft solution. More and more people I know switched to Apple - I'm now the next one. And I will spread my frustrating experience wherever and whenever I will have the opportunity ...

    One last question - since I can't install Microsoft Office 2010 (I purchased last week) - is there any way I can get my money back ?

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  2. Anonymous
    2010-06-22T06:53:25+00:00

    Trial and Error is the only method at our disposal, the problem being a corrupted Registry, faulty programming, or a bug in Windows 7.  What works for one person does not necessary work for another.  If there was a simple fix you would have found it in your diligent searching.

    Vista and Windows 7 use the same possible fixes in this post.

    Have you tried cleaning out your Temp folder, you can do it by typing %temp% in the Start Menu RUN box.  This will open your Temp folder, there you can delete everything that Windows will allow you to do so.

    It may be necessary to show Both Hidden and System Files, and also to uncheck "Hide known file types" in Control Panel/ Folder Options/ View, to navigate to the mentioned Temp location.

    Try running ChkDsk to check your drive for errors. Right-click your Drive icon/ Properties/ Tools/ Error Checking.  Try it first by not checking either box (this will run it in a Read-only mode) to see if it flags any hard drive or file problems.  If it does, restart  it by ticking both boxes, and rerun it to allow it to attempt to fix any found problems.

    Have you tried any of these type of workarounds?

    See if any of these options will allow you to run the .msi with higher privileges?

    MsiRunAsAdmin.

    MSI "Run as administrator" Context Menu for Vista

    http://www.symantec.com/connect/downloads/msi-run-administrator-context-menu-vista

    MsiRunAsAdmin.

    MSI "Run as administrator" Context Menu for Vista

    http://www.symantec.com/connect/downloads/msi-run-administrator-context-menu-vista

    Try this from an elevated Command Prompt

     msiexec /a your full path to .msi

    Can you extract.msi to another folder, and find a Setup.exe to right-click on and "Run As Administrator"?  The mere fact that you can then get away from the .msi extension and work with the extracted setup.exe might get you over the line?

    msiexec /a  your full path to.msi /qb TARGETDIR=your full path to extracted destination folder

    An example.....

    msiexec /a C:\Users\username\1.msi /qb TARGETDIR=D:\Extracted

    http://www.tech-recipes.com/rx/2557/vista_how_to_extract_content_from_msi_files/

    See if you want to try this option too.

    Use the Vista manual fix.

    How to reset security settings back to the defaults

    http://support.microsoft.com/kb/313222#appliesto

    As you have been battling this problem for several days, a clean install by saving data and returning to the Factory Defaults or a Retail DVD format and clean install, doing your updates and reinstalling programs, may be the only option available that is guaranteed to work.  Alternatively you could clean out your Registry of everything (if you can find it) to do with Neat-receipts software and Office, a thankless task, so I know what I would choose.  Luckily I have an Image of my Partitions which I regularly create for instances such as this.

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  3. Anonymous
    2010-06-22T00:54:51+00:00

    Hi Syed - thanks for picking up the ball ...

    In reference to your suggestions:

    method 1 - I did already try the Clean Boot (I called it mistakenly 'save-reboot' in my item 9)

    method 2 - sounded interesting (never found this suggestion in any other of the many other forums I visited already), but unfortunately didn't work either

    what I do not get is that all of these (not only your 2, but as well all the other) procedures are just trial and error methods. Isn't there something more systematic to do to circle in into what the real problem is?

    regards, Jurgen

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  4. Anonymous
    2010-06-21T10:32:57+00:00

    Hi,

    ·        Have you tried to check for the issue in clean boot?

    You have already tried quite a few methods. Among these I don’t see if you have checked for the issue in a clean boot environment.

    Method 1:

    To help troubleshoot error messages and other issues, you can start Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a Clean Boot. A clean boot helps eliminate software conflicts.

    a)      Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.

    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

    b)      On the  General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)

    c)      On the  Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

    d)      Click OK and then click  Restart.

    Note: Make sure you put the computer back to Normal Startup once troubleshooting is completed.

    Refer:How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    Method 2:

    **Step 1:**If this does not help you out, check this on a new user account.

    Create a user account

    **Step 2:**If the issue does not arise in the new account then follow this article to transfer your files and settings to the new one.

    Fix a corrupted user profile

    Regards,

    Syed N – Microsoft Support


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