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My basic optical mouse V2.0 stopped working

Anonymous
2010-07-30T08:43:39+00:00

I am running windows 7 ultimate and my mouse has worked for about 5 months then one day I turned on my computer and it was working and then it just stopped I checked all the usb ports it wont work in any but it works fine in the other computer and all of my other usb devices work fine in my computer just the mouse doesnt. I have installled  microsoft intellipoint after the problem and it didnt help I have also dont a system restore to before the problem and it still wont work.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2010-07-31T02:22:43+00:00

Hi,

References to Vista also apply to Windows 7.

Do these to clear corruption and repair/replace damaged/missing system files.

Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

sfc /scannow

How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Then run checkdisk (chkdsk).

How to Run Disk Check in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html


Then lets refresh the USB Stack.

Control Panel - Device Manager - click anywhere in the blank/white area - then VIEW - Show

Disabled Devices - look everywhere (except USB Controllers) for your MOUSE (may have

none or more than one) and Right Click on it - UNINSTALL.

Control Panel - Device Manager - USB Serial Controllers - RIGHT CLICK on EVERYTHING and

UNINSTALL all except the category itself - REBOOT - this refreshes the driver and the USB stack

This KB shows the XP how to and the Vista and Windows 7 methods are identical

http://support.microsoft.com/kb/310575

Here is a utility to help but do the above 1st.

USBDeview is a small utility that lists all USB devices that currently connected to your computer,

as well as all USB devices that you previously used. Run it Options and check the 1st three

choices to see if any are there.

http://www.nirsoft.net/utils/usb\_devices\_view.html

You would remove all instances of the devices then reboot.


If needed try both of these :

Tips for solving problems with USB devices - and a Mr Fixit

http://windowshelp.microsoft.com/Windows/en-US/Help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB

Hardware devices not detected or not working - Mr Fixit

http://support.microsoft.com/gp/hardware\_device\_problems

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

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  1. Anonymous
    2010-08-18T06:15:12+00:00

    Hi,

    Glad to have helped. Good Work!


    Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

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  2. Anonymous
    2010-08-12T10:02:51+00:00

    USBDeview helped a bit... It said  installing drivers or something then it said error device unplugged but It was pluged in fine I tryed with all of the usb ports but that didnt help 

    Also I got a new mouse I tryed that but same as above worked in the other computer but it cant install drivers.

    when I put in my windows 7 disk ( because I was gunna do a clean install) the mouse wouldn't work in the install screen I think this is a hardware problem now...

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  3. Anonymous
    2010-07-31T02:17:09+00:00

    Its not there all I have under mice and other pointing devices is synaptics ps/2 port touchpad 

    sorry I forgot to mention its a laptop I am on.

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  4. Anonymous
    2010-07-30T12:04:06+00:00

    Open 'Device Manager' and check 'Mice and other pointing devices', uninstall the mouse driver. Power down the PC (Ctrl+Alt+Del  and Tab key if need be).

    Now connect the mouse and reboot, Windows should discover the mouse and install the appropriate driver.

    JS

    http://www.pagestart.com


    Never be afraid to ask. This forum has some of the best people in the world available to help.

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