Share via

Canon Pixma MP480 will not communicate.

Anonymous
2010-06-02T03:59:45+00:00

I have attempted to uninstall - re-install, restart, delete drivers, d/l the latest from the canon site. I've ran the printer fix suggested by Microsoft. No luck at all...

The issue I'm having is that my printer will not communicate with my computer. Doesn't print a test page after installation, doesn't read ink amounts, doesn't post an error. The printer works on my other XP, and Windows 7 ran computers. Just not my vista. When I proceed to print a document, it actually stalls at communicating with printer, and doesn't do anything else. It would stay like that for a year if I didn't cancel the print. Any suggestions?

1.The printer is located where it needs to be...

Control Panel\Hardware and Sound\Printers

2.The Computer was cleaned of its driver, restarted and d/led fresh from canon as Vista x64

  1. The printer was restarted

Help me out here, I'm stumped.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2010-06-09T23:16:59+00:00

    Hi,

    Are you able to use any other usb devices on your computer?

    Try the below methods, one by one, and check if this helps.

    Method 1: Unplug the USB device, wait about five seconds, and then plug the device back in. If you are using a hub, unplug the hub, wait about five seconds, and then plug the hub back in.

    Method 2: If you are using a USB hub, try to use the device without the hub. If you verify that the hub is the issue, use one of the following methods, depending on your scenario:

    o If the external power supply for the hub is not connected correctly, connect the external power supply correctly.

    o If there are too many devices plugged into the hub, unplug some devices.

    o If the hub does not function correctly, you may have to replace the hub.

    Method 3: Remove and reinstall all USB controllers

    To remove and reinstall all USB controllers, follow these steps:

    1. Click Start, click Run, type sysdm.cpl in the Open box, and then click OK.

    2. Click the Hardware tab.

    3. Click the Device Manager button.

    4. Expand Universal Serial Bus controllers.

    5. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.

    6. Restart the computer, and then reinstall the USB controllers.

    7. Plug in the removable USB storage device, and then test to make sure that the issue is resolved.

    Thanks and Regards

    Umesh P - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think.

    [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]

    0 comments

10 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2010-06-03T17:32:54+00:00

    Anything else I could do?

    0 comments
  2. Anonymous
    2010-06-03T02:38:00+00:00

    "Were you able to use that printer without any issues earlier?"

    -No, I've never been able to use this printer on My Vista computer. Which is the one I need it on.

    "Restart the print spooler and check if this helps:"

    http://support.microsoft.com/kb/2000007

    -I have used this fix, it does not detect any problems.

    "Check for error messages in event viewer. If you find any error messages then post back the exact error message so that we can assist you better.Steps to check Application Event log:"

    -No error messages were logged.

    "Check the status of the printer in device manager and post back the same."

    -It says the device is working properly

    "You may also try connecting it to some other vista computer and check if it works there."

    -I don't have another vista pc :\

    The best way to describe what is happening is that, it thinks it is communicating with the printer. When I plug it in the USB (Which I've tried multiple ports)

    It recognizes the canon. But will neglect to detect ink levels or print anything, but it doesn't realize anything is having issues.

    0 comments
  3. Anonymous
    2010-06-03T00:00:46+00:00

    Hi,

    Were you able to use that printer without any issues earlier?

    Restart the print spooler and check if this helps:

    http://support.microsoft.com/kb/2000007

    Check for error messages in event viewer. If you find any error messages then post back the exact error message so that we can assist you better.

    Steps to check Application Event log:

    1. Click on start.
    2. In the search box type eventvwr.msc and press enter.
    3. Now click on Application under Event Viewer (local).
    4. Now look for event log on right hand side of the Event Viewer windows.

    http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer 

    http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

    Check the status of the printer in device manager and post back the same.

    1. Click on start button, type devmgmt.msc and press enter.

    2. Locate the printer, right-click on it and select Properties.

    3. Click on General tab and check for device status.

    You may also try connecting it to some other vista computer and check if it works there.

    Troubleshoot printer problems

    http://windows.microsoft.com/en-us/windows-vista/Troubleshoot-printer-problems

    Printing problems and printing errorshttp://support.microsoft.com/gp/printing_problems

    Thanks and Regards

    Umesh P - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think.

    [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.]

    0 comments
  4. Anonymous
    2010-06-02T22:16:51+00:00

    Still needing a resolution.

    0 comments