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HP Photosmart C5280 All in One printer not working after installing updates

Anonymous
2010-08-10T05:31:00+00:00

OP: Trouble with my HP Pavilion communicating with my HP Photosmart C5280 All in One. Use to work fine and after running update something happened.

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  • What you have already tried to fix the problem

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  1. Anonymous
    2010-08-10T19:28:47+00:00

    Hello iwasbetterbutgotoverit,

    1.      Did you install any hardware update on your computer?

    2.      What exactly happens when you try to print from the printer?

    I suggest that you try the below methods to fix the issue.

    Method 1:

    I suggest that you run the printer troubleshooter. This automatically diagnoses and repairs problems with printing, installing a printer, connecting to a network printer, and other related errors:

    http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-printer-problems

    Method 2:

    Since this was working fine before installing the update, I suggest that you do a System Restore on your computer.

    To restore the operating system to an earlier point in time, follow these steps:

    a.      Click Start, type system restore in the Start Search box, and then click System Restore in the Programs list.

    b.      If you are prompted for an administrator password or confirmation, type your password or click Continue.

    c.       In the System Restore dialog box, click Choose a different restore point, and then click Next.

    d.      In the list of restore points, click a restore point that was created before you began to experience the issue, and then click Next.

    e.       Click Finish.

    You may visit the following KB Article link for reference:

    http://windows.microsoft.com/en-US/windows7/System-Restore-frequently-asked-questions

    You can use the System Restore tool to undo System Restore if it does not help.

    Thanks,

    Irfan H, Microsoft Answers Support Engineer. Visit our Microsoft Answers Feedback Forum and let us know what you think.

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