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Very Slow File Operations- Copying, Deleting

Anonymous
2010-08-14T19:32:26+00:00

Introduction

I'm a retired telecom engineer whose retirement hobby is to photograph up-and-coming talent for their portfolios. I don't charge, but run it as a professional business. This computer problem has me nearly paralyzed.  It certainly looks like "amateur hour" in front of these models and parents. In the sticky "Tips" for this forum section Edgar says about information to provide when asking a question "The more the merrier." I hope that's the true spirit around here, because here comes a lot!

Summary:

I am running Windows 7 Home Premium 64 bit in Classic mode. I've been seeing very slow file operations since making this PC my main computer earlier this week. My system specs are listed below my signature. In addition to a specific example of the problem below, here are some othe4r observations:

  • Slow file transfer when copying image files from a CF Card over Firewire 800 MB/s (1394b) (see specs). It takes 30 sec to copy 150 files (730MB) to the D drive. In Safe Mode it takes 5 sec.
  • Copying about 60 MB of "Web size files (4KB, 35KB) to a USB "thumb" drive takes over half an hour. 
  • Interestingly the transfer rate is "lightening fast" between this PC and a PC I use as a NAS over 75" of Cat 5c cable at up to 50 MB/s. 
  • I achieve over 200 MB/s backing up Outlook PST files from my C: drive to my Data drive.
  • File transfer to an external USB-connected drive pokes along at 1.9 MB/s. A 50MB transfer takes over a half an hour.
  • Copying or moving files between one instance3 of Windows Explorer to another often results in Windows Explorer freezing or vanishing altogether. Even copying or moving within the same instance can result in Windows Explorer disappearing.
  • I just replaced the external drive with a WD My Book 3.0 2TB on USB 3.0. The transfer speed is averaging 14-17MB/s in normal mode and 52MB/s in safe mode.

Perhaps if we can nail down and correct the cause of one symptom it will fix the others.

A Specific, Repeatable Example of the Problem:

On my internal data drive (the Hitachi 2TB) when I copy 150 image files (about 730 mb) from one folder to another it takes approximately 27 seconds.  When I delete the 150 files from the destination folder it takes about 27 seconds.

Troubleshooting:

I followed steps outlined by Afzal TaherMicrosoft Support Moderator on Thursday, June 03, 2010 5:07 PM in this thread:

http://social.answers.microsoft.com/Forums/en-US/w7files/thread/f1d8d485-a9c8-4ec9-ae31-27c8c26164a5?prof=required

Troubleshooting Steps:

  1. When I boot in Safe Mode the copy takes 4.7 seconds and the delete takes less than a second.
  2. When I boot after selecting Selective Startup in msconfig leaving Services normal and disabling all Startup items the original problem persists.
  3. In msconfig I disabled all non-Microsoft Services and all Startup items then reboot and the original problem persists.

Diagnostics / Virus Scans:

Ran MalwareBytes

Ran Trend Micro Housecall

Hijack This report available- I don't know how to attach it to this post.

The top part of a Belarc Advisor report is available- I don't know how to attach it to this post.

Additional Information:

To the best of my knowledge all hardware drivers are up to date.

The 2TB hard drive is freshly defragmented and the recycle bin is empty

The BIOS was updated at the time of build in May 2010. Since then two updates have been issued.  Should I update? (ASUS recommends not updating the BIOS routinely.)

I am running Microsoft Security Essentials. Windows Defender is turned off.

My Request:

This is much more than I can get my arms around. I would appreciate suggestions of any further tests or diagnostics I can run to isolate this aggravating problem and specific things to solve piecemeal.

Thanks - Dave

System Specifications:

Build 9 May 2010

ASUS P7P55 Deluxe

Corsair CMX8GX3M4A1600C9 (4 sticks x 2GB)

ZOTAC ZT-98GES3M-FSL GeForce 9800 GT 512MB 256-bit GDDR3 PCI Express 2.0 x16

Drive0 (OS) OCZ SSD Vertex 2 OCZSSD2-2VTX50G 50GB

Drive1 (Data) HITACHI UltraStar A7K2000 0F10452 2TB 7200 RPM 32MB Cache SATA 3.0Gb/s

Drive2 (Apps, pagefile, misc.) OCZ SSD Vertex 2 OCZSSD2-2VTX50G 50GB

Monitor NEC LCD2190 UXi LCD 'twist' tech.

Microsoft Windows 7 Home Premium 64-bit

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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10 answers

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  1. Anonymous
    2010-08-15T07:54:16+00:00

    You may want to try "Autoruns" which lists a number of programs/services that run at boot up, etc.

    Since the copy/paste process is faster in safe mode, the party-pooper has to be some program or a background service (which clean boot wouldn't have detected) in normal mode.

    Autoruns would take care of it.

    Download from here: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx and read the description too to know the power of this miniscule application.

    Also, check Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

    RIP!

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  2. Anonymous
    2010-08-20T21:29:35+00:00

    I tried TeraCopy.  I still got the sluggish file performance.  GoodSync seems to let it run at it's natural speed.  But GoodSync isn't a Windows Explorer replacement so I still need to fix the problem..

    I can't deselect the item in Autoruns Task Scheduler "\Microsoft\Windows\Windows Media Sharing\UpdateLibrary".  I get a message "Error changing item state: The interface is unknown."  The status bar shows this as ""%ProgramFiles%\Windows Media Player\wmpnscfg.exe"".  I renamed "wmpnscfg.exe" to "wmpnscfg.exe.old".  OK, got all those Autoruns entries Going to reboot the system now.

    NO CHANGE!  In fact, the 150 file transfer from the CF card to D: ground to a halt.  GoodSync copied the 150 files (730 MB) in not much over one second.  What next?

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  3. Anonymous
    2010-08-20T19:06:00+00:00

    Hey RIP,

    Been out of pocket- just getting back to this...

    What I meant was with GoodSync I get blindingly fast transfers compared to the performance with Windows Explorer.  I can uninstall it, but I've run the Clean Boot, Safe Mode, etc and it doesn't seem to be a culprit.  I would be glad to do that- but first, recalling that I get expected transfer rates in Safe Mode but not in Clean Boot...

    I ran Autoruns both in Clean Boot and in Safe Mode.  I was not able to Export the autoruns scans but have the *.arn of each scan:

    http://techno-archive.com/autoruns/AutoRuns-CleanBoot100820-1.arn

    http://techno-archive.com/autoruns/AutoRuns-SafeMode100820-2.arn

    The only differences I found were in the Task Scheduler section.  I didn't know how to export the result, but I have a JPEG snapshot of it:

    http://techno-archive.com/autoruns/Autoruns%20Difference%20CleanBoot-SafeMode.jpg

    Can I safely disable everything in the Task Scheduler section of the Compare results?

    BTW, I'm still not getting alerts.  Are you getting them?  I have "Alert me" checked and have it set up in my profile settings to "Always Alert Me By Default When I Post".

    Thanks,

     - Dave

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  4. Anonymous
    2010-08-17T13:48:28+00:00

    Hey Dave,

    It could be possible. Nothing can be ruled out.

    Why not uninstall (if feasible) the sync software and confirm for re-occurence of the problem?

    I use this freeware TeraCopy to copy/paste files and it works just fine and great to me. You may want to check it out.

    RIP!

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  5. Anonymous
    2010-08-16T16:06:11+00:00

    Hello RIP, thanks for that.  (I did not get an alert of your reply.)  I've downloaded Autoruns and Process Explorer and will see what they tell me.  In the meantime see if my observation of very fast file transfers using a file sync app make sense:

    More observations

    In my previous post I noted that transfer rates to a new WD My Book 3.0 2TB on USB 3.0. were averaging 14-17MB/s in normal mode and 52MB/s in safe mode. I use the file synchronizing application GoodSync by Siber Systems. Using GoodSync I am seeing transfer rates of over 200 MB/s when transferring large files (800GB Outlook PST files for example). 

    Is it possible that GoodSync bypasses the shell? If that were true would that give us a clue where to look for my lethargic file system operation?

    Suspecting that Goodsync bypasses the shell (and therefore whatever has normal file operations bogged down) I ran a test of copying files from the CF card to D:.  The transfer rate was an astonishing 153 MB/s for 150 files of around 5 MB each. The elapsed time was less than a second!

     - Dave

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