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Choppy sound in Windows 7 and Realtek audio when playing music - after resuming from sleep

Anonymous
2010-03-29T16:03:02+00:00

Hello,

Lately I'm experiencing problems when playing music both on my office PC and on my home. My office PC is x64 bit while my home PC is x86. What they have in common is an NVidia card (7300 on my home PC while 9600 on my Office PC) and MoBo integrated Realtek Sound Chip. The systems are up-to-date, drivers are updates via Automatic Updates. When I experience choppy sound, I reboot the comptuer(s) and sound will be okay for a few hours. I have no idea what can trigger to be the sound slightly choppy again. Sound is both when playing movies using Windows Media Center (on my home PC cause I don't watch movies at work lol :D), when listening to music using media player or Winamp. Even when I don't touch the PC so there is not much animation on the screen. If I disable enhancements in the Sound Control Panel Applet, the sound is not so choppy but won't fix this problem completely.

Software what both computers have in common:

  • TeamViewer, Mikogo
  • Skype, Yahoo Messenger, Windows Live Messenger (rarely signed in), Google Talk (always signed in)
  • NCP Secure Entry Client (using actively at work, I already uninstall-ed it on my home PC, sound still choppy)
  • VMWare Server ActiveX control installed through IE (using actively at work, already uninstall-ed at home, sound still choppy)
  • Last.fm, Windows Media Player, Winamp, VLC, Miro
  • Wuala
  • uTorrent
  • Daemon Tools
  • RDTabs
  • Picasa
  • FFDShow
  • 7-zip
  • SmartDefrag
  • Office 2007
  • Visual Studio 2008, SQL Server Management tools
  • Speedfan, HWInfo32

Any suggestions to further diagnose the problem? It's kindda annoying.

Thanks,

Levi

Windows for home | Previous Windows versions | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2010-08-03T06:04:06+00:00

    **For those who have this problem and want to see if this solves it for you too:**Click your start orb, type "services", press enter, find and restart the "Microsoft Antimalware Service".  Turn real-time protection back on if it's still off and was on before.  Check your sound, and it should be fixed!

    Vincent,

    Thank you very much for the suggestions!  Finally some helpful guidance!

    I used DCP Latency Checker and was receiving peaks of 27,000 when it started to get choppy, 50,000 when it was pretty choppy, and really bad it was peaking at about 75,000-80,000.

    When not skipping and everything sounds great, like after a reboot, the peak doesn't even go above 500 (if so, rarely, and hardly any higher).

    I know hardware resources wasn't my limitation, as I'm running 8 logical 3ghz cores and have 6GB of high speed triple channel memory with at least 50% available most of the time.  When bad audio drop outs were occurring, I confirmed this (0-3% cpu usage and 3+ GB of physical memory available, even with my page file disabled to increase performance).

    While the DCP Latency Checker was all in the red (high values), I started going through my running services and restarting, one by one.  Then I got to "Base Filtering Engine", which has a description of: "The Base Filtering Engine (BFE) is a service that manages firewall and Internet Protocol security (IPsec) policies and implements user mode filtering. Stopping or disabling the BFE service will significantly reduce the security of the system. It will also result in unpredictable behavior in IPsec management and firewall applications."  I proceeded to try to restart it, which popped up a message saying 3 other services would also need to restart in order to restart it: IPsec Policy Agent, Windows Firewall, and Microsoft Malware Protection Network Driver.  I clicked "yes" to restart all of them, and after a few seconds windows tells me "Windows could not stop the Base Filtering Engine service on Local Computer.  Error 1051: A stop control has been sent to a service that other running services are dependent on."  So I click Ok, and I look in the DCP checker program, and my latencies are all still red and reading way too high.  At this point, windows firewall is disabled, all other 3 services are running though.  So I try to restart it again, and it succeeds.  Instantly, my DCP checker levels are back in the green and low numbers (<500) and all audio skipping has stopped. I'm still not sure which service it is, since it could be any of these 3:

    1. Base Filtering Engine
    2. IPsec Policy Agent
    3. Microsoft Malware Protection Network Driver

    Update:   Now that my sound was off again I got to do more debugging, but I don't even see the third one listed anywhere in services, neither on nor off, but restarting IPsec Policy Agent did nothing.  I restarted Microsoft Antimalware Service since it was the only one that sounded related to #3 above, and that did the trick, DCP levels dropped instantly and no more dropouts.  I'm still doing the same thing every other day or so, or sometimes once a day (depending on how much I use my audio...? possibly?)

    So, does it make sense that this service would be causing problems?  This means it isn't a driver issue--correct?  If it's not a Realtek driver issue then it's microsoft's issue and needs to be fixed--it's their service and software that seem to be causing the issue/conflicting with the driver.  I guess it could be either one's problem, but both realtek and microsoft can fix it if they want to!  It would be nice to not have to do this almost every day just to use the sound

    Thanks again Vincent!

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  1. Anonymous
    2010-06-24T17:06:13+00:00

    Hi,

    Disable all enhancements and check if the issue persists.

    1. Click Start, type Sound.
    2. Click Sound . The Sound Window appears.
    3. Click Speakers/Headphones and then Properties.

    The properties window appears.

    1. Click the Enhancements Tab.
    2. Click to check the Disable all enhancements checkbox.
    3. Click Apply and then OK.

    The properties window closes.

    1. Click Apply and then OK. The sound window closes.

    Azeez Nadeem - Microsoft Support


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  2. Anonymous
    2014-10-06T03:02:31+00:00

    In my case, the problem usually starts when my PC is running since a few days.

    Usually I reboot when it starts.

    I think the problem comes from Comodo Firewall.

    I found out that by disabling and re-enabling the protection, the sound goes back to normal.

    Or maybe it was uTorrent, not sure.

    1 person found this answer helpful.
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  3. Anonymous
    2010-07-02T13:07:59+00:00

    Doesn't help - still choppy sound.  Just updated NVIDIA driver as well... but no help.

    1 person found this answer helpful.
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  4. Anonymous
    2010-03-30T14:24:44+00:00

    Hi Levi,

    a) Do you remember making any changes to your home computer and Office machine?

    b) Does the issue occur after the computers wake up from sleep?

    There could be any of those mentioned third party software in your post that may be causing the issue to occur.

    you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. This article describes how to troubleshoot problems in Windows Vista or in Windows 7 by performing a clean boot.

    Access the below link to put your computer in a Clean Boot state.

    http://support.microsoft.com/kb/929135

    Note : Restart your computer in normal mode once you have found out the third party software that was causing the issue to occur.

    Azeez Nadeem - Microsoft Support

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