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I have a windows xp professional SP3 with a Sis graphics card 651. Games and IE8 started freezing. Had to do hard reboots, noticed the SiS graphics accelerator port driver was at fault. Event log said "The driver SiS.GRV for the Display device\device\video0 got stuck in an infinite loop. This usually indicates a problem with the device itself or with the device driver programming the device incorrectly." Updated the driver and 4 other SiS drivers- ide, real 256 color, accelerated graphics port, audio. Am holding off on SiS lan driver update. Have tried to get USB1.1/USB2.0 driver update, but haven't located update because its 'provided by o.s.". I do not have the xp disk, 'cause I bought the computer used. The new drivers have corrected the severe freezing.
But the computer occasionally just winks out now. I get my monitor's screen as though windows is gone- it just says ACER (my Monitor brand), then a black screen, then I am right back to where I was. It doesn't reboot, she just winks out, then on. This is not picked up by the event log or by a Norton Diagnostic program. Any thoughts? Do I need the bios update? and where would I get it?
I had done a systen restore, which did not help, prior to going for the driver updates.
I have SiS North Bridge Chipset 651, SiS South Bridge Chipset 962/962L and GPU SiS Real 256 Graphics. and have High Speed internet. Bios is Award Modular BIOS v6.0 Version ASUS-42302e31
Thanks
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer System Manufacturer
System Model System Name
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2666 Mhz
BIOS Version/Date Award Software, Inc. ASUS P4S533-MX ACPI BIOS Revision 1006, 6/11/2003
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name
Time Zone Central Daylight Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 220.65 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.58 GB
Page File C:\pagefile.sys
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I was just seeking my Acer monitor info. Opened Display Properties via Control Panel's Display icon. and oddly, when I clicked on the screensaver tab, the little monitor picture said 'could not find any compatible Direct3D devices". Well, it had been working through all of this.
Do I need to reinstall the drivers or is it time to pick up a new graphics card? Perhaps different settings somewhere?
Thanks
This is misplaced as I just ran the malware programs as indicated below.
Let's see what you've got:
Please provide additional information about your system:
Click Start, Run and in the box enter:
msinfo32
Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste the information back here.
There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.
This will minimize back and forth Q&A and eliminate guesswork.
For video driver information, expand the Components, click Display, click Edit, Select All, Copy and then paste the information back here.
Here is a method to post the specific information about individual events.
To see the Event Viewer logs, click Start, Settings, Control Panel, Administrative Tools, Event Viewer.
A shortcut to Event Viewer is to click Start, Run and in the box enter:
%SystemRoot%\system32\eventvwr.msc /s
Click OK to launch the Event Viewer.
The most interesting logs are usually the Application and System.
Some logs such as Security and Internet Explorer may be completely empty or have only a few items. The default settings for XP is not to log all that activity unless you need to troubleshoot some issue in those areas. If you enable the logging for them the logs fill up quickly and could negatively effect your system performance with all the extra (usually unnecessary) activity.
If you have Microsoft Office installed, it has its own logs and they may be empty or occasional boring activity or very little activity if there is no problem with your Office applications. This is normal.
Not every event is a problem, some are informational messages that things are working okay and some are warnings.
No event should defy reasonable explanation.
Each event is sorted by Date and Time. Errors will have red Xs, Warnings will have yellow !s.
Information messages have white is. Not every Error or Warning event means there is a serious issue.
Some are excusable at startup time when Windows is booting. Try to find just the events at the date and time around your problem.
If you double click an event, it will open a Properties windows with more information. On the right are black up and down arrow buttons to scroll through the open events. The third button that looks like two pages on top of each other is used to copy the event details to your Windows clipboard.
When you find an interesting event that occurred around the time of your issue, click the third button under the up and down arrows to copy the details and then you can paste the details (right click, Paste or CTRL-V) the detail text back here for analysis. Remove any personal information from your information
after pasting if you are compelled to do so.
If you paste an Event, it will look something like this boring system startup event:
Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 7/14/2010
Time: 5:54:18 PM
User: Jose
Computer: Computer
Description:
The Remote Access Connection Manager service was successfully sent a start control.
To get a fresh start on any Event Viewer log, you can choose to clear the log (backing up the log is offered), then reproduce your issue, then look at just the events around the time of your issue and troubleshoot the events that are happening when you have your issue.
Please vote my posts as helpful so I can get lots of points. I am saving up for a pony!
Here is the Display info. The system info is above in my original question, cause I hadn't figured out the replying thing at first, so I edited the message instead.
Name SiS 651
PNP Device ID PCI\VEN_1039&DEV_6325&SUBSYS_80811043&REV_00\4&3525EC23&0&0008
Adapter Type SiS 651, SiS compatible
Adapter Description SiS 651
Adapter RAM 32.00 MB (33,554,432 bytes)
Installed Drivers sisgrv.dll
Driver Version 6.14.10.3730
INF File oem1.inf (SiS315 section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1024 x 768 x 60 hertz
Bits/Pixel 32
Memory Address 0xF0000000-0xFEBFFFFF
Memory Address 0xE7800000-0xE7FFFFFF
I/O Port 0x0000D800-0x0000D87F
IRQ Channel IRQ 16
Memory Address 0xA0000-0xBFFFF
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Driver c:\windows\system32\drivers\sisgrp.sys (6.14.10.3730, 239.50 KB (245,248 bytes), 3/14/2010 2:09 PM)
I found these in the application events- but nothing around the time the winkouts occurred. I can't reproduce the wink outs because the event logs are not picking them up, and Norton says my system is fine!
Event ID: 3029
Date: 7/27/2010
Time: 12:10:44 AM
User: N/A
Computer: USER-4CE6E07723
Description:
The plug-in in <Search.TripoliIndexer> cannot be initialized.
Context: Windows Application, SystemIndex Catalog
Details:
The content index cannot be read. (0xc0041800)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Windows Search Service
Event Category: Gatherer
Event ID: 3028
Date: 7/27/2010
Time: 12:10:44 AM
User: N/A
Computer: USER-4CE6E07723
Description:
The gatherer object cannot be initialized.
Context: Windows Application, SystemIndex Catalog
Details:
The content index cannot be read. (0xc0041800)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Windows Search Service
Event Category: Gatherer
Event ID: 3058
Date: 7/27/2010
Time: 12:10:44 AM
User: N/A
Computer: USER-4CE6E07723
Description:
The application cannot be initialized.
Context: Windows Application
Details:
The content index cannot be read. (0xc0041800)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Warning
Event Source: Windows Search Service
Event Category: Search service
Event ID: 1008
Date: 7/27/2010
Time: 12:10:44 AM
User: N/A
Computer: USER-4CE6E07723
Description:
The Windows Search Service is attempting to remove the old catalog.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
But the next info said it was removed.
Event Type: Error
Event Source: crypt32
Event Category: None
Event ID: 11
Date: 7/27/2010
Time: 3:11:01 AM
User: N/A
Computer: USER-4CE6E07723
Description:
Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Warning
Event Source: Windows Search Service
Event Category: Gatherer
Event ID: 3023
Date: 7/27/2010
Time: 4:15:48 AM
User: N/A
Computer: USER-4CE6E07723
Description:
The update cannot be started because all of the content sources were excluded by site path rules, or removed from the index configuration.
Context: Application, SystemIndex Catalog
Details:
Incorrect function.
(0x00000001)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Windows Search Service
Event Category: Gatherer
Event ID: 3013
Date: 7/28/2010
Time: 3:58:14 AM
User: N/A
Computer: USER-4CE6E07723
Description:
The entry <C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\NTUSER.INI> in the hash map cannot be updated.
Context: Application, SystemIndex Catalog
Details:
A device attached to the system is not functioning. (0x8007001f)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Windows Search Service
Event Category: Gatherer
Event ID: 3013
Date: 7/28/2010
Time: 3:58:14 AM
User: N/A
Computer: USER-4CE6E07723
Description:
The entry <C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\RECENT\DESKTOP.INI> in the hash map cannot be updated.
Context: Application, SystemIndex Catalog
Details:
A device attached to the system is not functioning. (0x8007001f)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Warning
Event Source: Windows Search Service
Event Category: Gatherer
Event ID: 3036
Date: 7/28/2010
Time: 4:27:50 AM
User: N/A
Computer: USER-4CE6E07723
Description:
The content source <iehistory://{s-1-5-21-1960408961-1965331169-839522115-500}/> cannot be accessed.
Context: Application, SystemIndex Catalog
Details:
The filtering was stopped because of a user action, such as stopping the crawl. (0x80040d54)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Windows Search Service
Event Category: Gatherer
Event ID: 3013
Date: 7/28/2010
Time: 4:54:21 AM
User: N/A
Computer: USER-4CE6E07723
Description:
The entry <C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\START MENU\PROGRAMS\CYBERLINK DVD SUITE\POWERDVD\POWERDVD HELP FILE.LNK> in the hash map cannot be updated.
Context: Application, SystemIndex Catalog
Details:
A device attached to the system is not functioning. (0x8007001f)
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 7/29/2010
Time: 5:24:49 PM
User: N/A
Computer: USER-4CE6E07723
Description:
Hanging application HardwareHelper.exe, version 9.0.0.190, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 48 61 72 64 77 61 Hardwa
0018: 72 65 48 65 6c 70 65 72 reHelper
0020: 2e 65 78 65 20 39 2e 30 .exe 9.0
0028: 2e 30 2e 31 39 30 20 69 .0.190 i
0030: 6e 20 68 75 6e 67 61 70 n hungap
0038: 70 20 30 2e 30 2e 30 2e p 0.0.0.
0040: 30 20 61 74 20 6f 66 66 0 at off
0048: 73 65 74 20 30 30 30 30 set 0000
0050: 30 30 30 30 0000
Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 8/7/2010
Time: 3:37:36 AM
User: N/A
Computer: USER-4CE6E07723
Description:
The Remote Access Connection Manager service entered the running state.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 8/7/2010
Time: 3:48:37 AM
User: NT AUTHORITY\SYSTEM
Computer: USER-4CE6E07723
Description:
The BHDrvx86 service was successfully sent a start control.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
The system winked out at 3:46 and 3:52. these are the only listings in event log at that time for today.
