Blue Screen IRQL_NOT_LESS_OR_EQUAL 0x0000000a

Hi,

Using BlueScreenView is very easy, see the methods in the link in the previously posted

troubleshooter or below : (It is not as accurate as WinDBG however it does provide a lot of useful info especially in the lower pane driver section.) :

For BlueScreen troubleshooting methods using BlueScreenView and MyEventViewer see my replies if this thread - top 3 answers (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

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Run BlueScreenView and it displays the information in a very readable format - is quick and simple. As you click on each top section Bug_Check the lower section displays the Filenames with more information. Sometimes the CAUSE is the actual cause though more likely it is what was affected (or driven to fault) by something else. Check the various commands/options from the menus and Right Click while in BlueScreenView. Help with BlueScreenView available at the Nirsoft site.

Nirsoft - BlueScreenView

http://www.nirsoft.net/utils/blue_screen_view.html

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How to read the small memory dump files that Windows creates for debugging

http://support.microsoft.com/kb/315263/en-us?p=1

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More help would be found in the MSDN Forums.

MSDN

http://msdn.microsoft.com/en-us/default.aspx

MSDN - Where is the Forum For...

http://social.msdn.microsoft.com/Forums/en-US/whatforum/threads 

MSDN - Forums

http://social.msdn.microsoft.com/Forums/en-US/categories

Using Microsoft Windows Debugger (WinDbg)

http://kipirvine.com/asm/4th/debug/windbg/index.htm 

WinDbg

http://en.wikipedia.org/wiki/WinDbg 

Download and Install Debugging Tools for Windows

http://www.microsoft.com/whdc/devtools/debugging/default.mspx

Hope this helps.

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Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

Hi,

References to Vista also apply to Windows 7.

Memory testing methods are in the section following these driver update methods.

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your

system. For each driver in the list, additional useful information is displayed: load address

of the driver, description, version, product name, company that created the driver, and

more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most

current. Control Panel - Device Manager - Display Adapter - write down the make and

complete model of your video adapter - double click - Driver's tab - write down the

version info. Now click UPdate Driver (this may not do anything as MS is far behind

certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver

stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if

3rd party with their own software and drivers and any other major device drivers

you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then

Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest

versions. (Look for BIOS, Chipset and software updates at System Maker's site while

there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT

after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing

actually shows up. This is because some drivers rollback before the latest is installed

(sound drivers particularly do this) so install a driver - reboot - check to be sure it is

installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER -

check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in 7

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in

Windows Updates, this leaves Windows Updates ON however it will not install drivers

which will usually be older and cause issues. If Updates suggests a new driver then

HIDE it (Right Click on it) and then go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

=======================================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks

that appear to be identical) and when faster memory is placed in system behind slower memory.

So it is best to also swap sticks in and out to check for those even if all memory tests fail to show

a problem.

To test RAM check here - let it run 4+ hours or so.

www.memtest.org

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -

RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic

Tool

http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool

http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

Hope these help.

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Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

Hi,

Check this thread for information on using BlueScreenView, MyEventViewer, and other methods to

troubleshoot BlueScreens - top 3 methods.

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

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The main possible cause of all of those is memory probems though there can be other causes.

See the memory testing section in the next message. The problem is more than likely mismatched

memory. Try using memory that is known to be matched (just because the specs are the same

does not guarantee the memory is matched well enough to work together).

Remove ALL power and reseat all cards, memory, and cables (both ends when possible) -

actually remove and replace - do not just snug. Make sure the vents are clear and that the

fans are working. Even though the temp is OK do not assume heat can't affect the video,

sound or other system functions it those get to hot. Try adding a small fan blowing into

the vents as a test.

Have you added any hardware lately? Have you updated any driver just before these started?

(Check Control Panel - Windows Updates to see if any drivers were updated there about the

time this started) Main likely culprits are Video driver, other major drivers, memory, BIOS, 

and antivirus/antispyware/security products could be at fault as well as drive issues.

Use the troubleshooter below and refer to the next message for drivers and memory when

you get to those sections and then return back to the troubleshooter as needed.

BCCode: 1a  0x0000001a  <-- read thishttp://www.faultwire.com/solutions-fatal\_error/MEMORY-MANAGEMENT-0x0000001A-\*1041.html?order=votes

BCCode: a     0x0000000A  <-- read thishttp://www.faultwire.com/solutions-fatal\_error/IRQL-NOT-LESS-OR-EQUAL-0x0000000A-\*1025.html

===========================================================

Crash List - Created by using **BlueScreenView**

Dump File	Crash Time	Bug Check String	Bug Check Code	Parameter 1	Parameter 2	Parameter 3	Parameter 4	Caused By Driver	Caused By Address	File Description	Product Name	Company	Processor	Computer Name	Processors Count	Major Version	Minor Version
081910-40123-01.dmp	8/20/2010 3:42:33 PM	MEMORY_MANAGEMENT	0x0000001a	0x00041201	0xc0005688	0x009f0067	0x8598d210	ntkrnlpa.exe	ntkrnlpa.exe+ac5c0	NT Kernel & System	Microsoft® Windows® Operating System	Microsoft Corporation	32-bit		2	15	7600
082010-52743-01.dmp	8/20/2010 3:42:20 PM	MEMORY_MANAGEMENT	0x0000001a	0x00041284	0x1213d001	0x00000000	0xc0802000	ntkrnlpa.exe	ntkrnlpa.exe+dcd10	NT Kernel & System	Microsoft® Windows® Operating System	Microsoft Corporation	32-bit		2	15	7600
082010-23259-01.dmp	8/20/2010 3:42:38 PM	IRQL_NOT_LESS_OR_EQUAL	0x0000000a	0x00000008	0x00000002	0x00000001	0x82cb2178	Ntfs.sys	Ntfs.sys+16436	NT File System Driver	Microsoft® Windows® Operating System	Microsoft Corporation	32-bit		2	15	7600
082010-23493-01.dmp	8/20/2010 3:42:26 PM	IRQL_NOT_LESS_OR_EQUAL	0x0000000a	0xfffe00b0	0x000000ff	0x00000001	0x8301fca2	nvstor32.sys	nvstor32.sys+1d0c6				32-bit		2	15	7600

This is the Filename Crash List from the 4th or last entry from above. It implicates theNvidia ChipSet drivers so check for low level chipset drivers and BIOS updates from theSystem maker or the motherboard maker (if a custom built system). (This is not Nvidiavideo drivers which your system also has and should be updated as well.)

Crash List - Created by using BlueScreenView

Filename	Address In Stack	From Address	To Address	Size	Time Stamp	Time String	Product Name	File Description	File Version	Company	Full Path
nvstor32.sys	nvstor32.sys+1d0c6	0x8afb5000	0x8afec000	0x00037000	0x4a400357	6/22/2009 3:19:03 PM
ntkrnlpa.exe	ntkrnlpa.exe+4682b	0x82c09000	0x83019000	0x00410000	0x4c1c3fac	6/18/2010 8:55:24 PM	Microsoft® Windows® Operating System	NT Kernel & System	6.0.6002.18267 (vistasp2_gdr.100608-0458)	Microsoft Corporation	C:\Windows\system32\ntkrnlpa.exe
halmacpi.dll	halmacpi.dll+6ca2	0x83019000	0x83050000	0x00037000	0x4a5bbf07	7/13/2009 4:11:03 PM	Microsoft® Windows® Operating System	Hardware Abstraction Layer DLL	6.0.6002.18005 (lh_sp2rtm.090410-1830)	Microsoft Corporation	C:\Windows\system32\halmacpi.dll

======================================================

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Look in the Event Viewer to see if anything is reported about those.

http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my\_event\_viewer.html

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Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.

http://www.winvistatips.com/disable-automatic-restart-t84.html

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Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen

info that would help. Such as the BCC and the other 4 entries on the lower left. And any other

error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116

BCP1: 87BC9510

BCP2: 8C013D80

BCP3: 00000000

BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)

tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the information about all crashes in one table - Freehttp://www.nirsoft.net/utils/blue\_screen\_view.html

Many BlueScreens are caused by old or corrupted drivers, especially video drivers however

there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or

Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7

http://www.sevenforums.com/tutorials/700-system-restore.html

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Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

generates in Windows Vista cbs.log (and Windows 7)

http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible

driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html

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Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party

keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager (also Windows 7) 

http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

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How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart

unexpectedly

http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)

http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages

http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors

http://kb.wisc.edu/page.php?id=7033

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In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7

http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc

http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

How to Do a Repair Install to Fix Windows 7

http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.

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Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.