Windows Installer problem with installing Adobe Reader

Hi CB69,

What is the exact error message you are getting?

Instead of trying to download and install the program from the websiteI would suggest you try downloading the adobe standalone package for Acrobat Reader from the below link and check if you can install the software -

http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3.3/enu/AdbeRdr933\_en\_US.exe

Hope this helps.

Thanks,

Meghmala – Microsoft Support

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Marilyn,

Thank you for your suggestions. I tried them all and nothing has worked. I am so TOTALLY FRUSTRATED!!!! I have a new laptop with a 2 year DELL warranty but they wont do anything. Im no computer wiz but I was able to follow all of your suggestions with no resolution. Just call me FEEDUP!!!!!!!!!!!!!!

Hello CB69,

Try the following troubleshooting steps for the Windows Installer.

Step 1:

Try to ensure that Windows Installer service is running.

Go toStart and click onControl **Panel.**Go to Administrative Tools.

Click on Services and scroll toWindows Installer.

Double click to bring up the service.

Check to see if the startup type is set to Manual.

Service status is usually stopped. Try and start the Windows Installer server.

Note down the error message if any.

Click Ok.

Step 2:

Click Start, and in the start search box, type cmd.

Then right click and select, ‘Run as Administrator’.

At the command prompt, type:

Type msiexec.exe /unregister, and then press ENTER.

Type msiexec.exe /regserver, and then press ENTER.

Step 3:

Verify the registry permissions

Click Start Button, in the Start Search box type: Regedit.

Scroll to: HKEY_lOCAL_MACHINE/SYSTEM/CurrentControlSet/services/msiserver

Verify that the SYSTEM account has Full control. If it does not, add the SYSTEM account with Full control.

Step 4:

The Windows Installer service may disabled on the machine.

1. Go to "Start " -> "Run " , type "services.msc " and press on "Enter " button.
2. Double-click on the service named "Windows Installer ".
3. Check the value in the "Startup type: "  field. If it's currently set to "Disabled ", then this is the

problem. Change it by selecting "Manual " from the drop-down box.

Step 5:

If that doesn't help, then let's run System File checker to see if you have any corrupted system files.

Click Start

Type: CMD, from the results, right click CMD

Click 'Run as Administrator'.

At the Command Prompt, type: sfc /scannow

This will check for any integrity violations and fix any corrupted operating system files.

Restart your system.

Please reply back with an update and let us know if this has helped.

Sincerely,

Marilyn

Microsoft Answers Support Engineer

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Hi CliffB858,

1. Have you tried downloading and installing the standalone package? 2. What is the exact error message you get while installing the software?

3. What kind of system problems did your computer had? 4. Has Adobe reader ever worked on your computer? 5. Have you been able to install any other software on your computer lately?

Do let us know the details to assist you better.

Thanks,

Meghmala – Microsoft Support

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Hi everyone!

I have an installation problem w/9.x as well. My install goes fine until the end when it looks for what appears to be a 9.1 MSI files I can't find. I had some system problems and there is no adobe. Need it bad for my job. Can you help? workarounds here haven't helped.

Thanks,

CliffB