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Microsoft Keyboard Elite for Bluetooth model 1002 connects, but nothing works

Anonymous
2010-09-19T06:10:41+00:00

I have a Microsoft Keyboard Elite for Bluetooth model 1002 that I have had for a couple of years. It worked great on XP. I have upgrade to a computer running Windows 7 64 bit. Placed fresh batteries in my keyboard and went to install it. The keyboard is discovered, the pass code is accepted, and for a brief instant the icon in Devices and Printers is fully displayed. It quickly "greys out" and none of the keys work. I have downloaded the current drivers, but no change. Any ideas???????

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-03-14T21:00:05+00:00

    I just got the same keyboard (elite for bluetooth from microsoft, model 1002).  It connects to Win7 64.   I just went through the motions, and it connected.  Did take me a couple tries as I was not typing in the passcode fast enough from the looks of it.

    Steps: Put batteries in keyboard > click the "Make/Break Connection" button on bottom of keyboard > search for "bluetooth" in Windows and select "add a Bluetooth device".  When Windows connects to keyboard, select it, and choose option for Windows to make pairing code for you > type in the code on the 10-key on the Elite keyboard and hit "enter".  Give it a moment....I have it few minutes.  Microsoft downloaded/installed software drivers etc.  All works great! 

    Hope this helps.

    2 people found this answer helpful.
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  2. Anonymous
    2014-04-08T15:57:21+00:00

    Can you tell me the passcode to pair this keyboard?

    1 person found this answer helpful.
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  3. Anonymous
    2010-09-20T00:05:30+00:00

    Thanks for the reply. Forgot to mention thast I had tried that operation three times. Tried again with the same results.

    Under Properties - Bluetooth

    Microsoft Keyboard

    Device Information

       Manufacturer: Unavailable

       Model : Unavailable

       Model Number: Unavailable

       Catagories: Keyboard

       Transport: Bluetooth

       Webpage: Unavailable

    Troubleshooting Information

       Connection: Authenicated

       Last Connected: Currently Connected

       Serial Number: Unavailable

       MAC Address: Unavailable

       Unique Identifier: 00:12:5a:10:00:73

       IP Address: Unavailable

    Also does not appear in Device Manager.

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  4. Anonymous
    2010-09-22T13:58:17+00:00

    Hi ed,

    I suggest temporarily disabling your anti-virus to see if it resovles the issue.

    You may have to uninstall it to fully disable it, provided you have the means to reinstall it after the troubleshooting.

    Do you have any other Bluetooth devices connected to this computer?

    Make sure the keyboard is very close to the receiver to test for interference.

    Check for old batteries as well.

    Chris

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  5. Anonymous
    2010-09-19T21:10:24+00:00

    Hi edj924,

    Follow these steps and check if it helps.

    Step 1:

    Try removing and then reinstalling the keyboard. Here's how:

    First, connect a wired keyboard or mouse to your computer. Then, if you have Bluetooth wireless technology installed on your computer, follow these steps:

    a. Click the Start button, click Control Panel, click Hardware and Sound, and then click Bluetooth Devices.

    b. Select the keyboard that's not working, and then click Remove.

    c. Click Add, press the reset button on the bottom of the keyboard or mouse, select the My device is set up and ready to be found check box, and then click Next.

    d. If the device is not found, repeat the previous step. When the device is found, select it, and then click Next.

    e. Exchange passkeys with the keyboard. Follow the rest of the instructions in the wizard.

    Step 2:

    Follow all the methods given in the below article and check if it helps resolve the issue.

    Resolve Bluetooth mouse or keyboard failure to function**http://support.microsoft.com/kb/811798**

    Azeez Nadeem - Microsoft Support

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