Hi matty72,
1. Check the following setting:
a. Click Start -> Devices and Printers.
b. Right click on the printer -> Select Printer properties.
c. Under the Ports tab -> Clear the Enable bidirectional support check box.
2. You may also try adding the printer by following the below steps:
a. Click “Start”, “Control Panel”, “Hardware and Sound”.
b. Click “Add a printer”.
c. Choose “Add a local printer” and click on “Create a new port”.
d. Select “Local Port” and click “Next”.
e. Type in "[\computer name\printer name]" (without quotation marks) for the Port Name and click “OK”.
Example: If the computer you wish to connect to is named Computer A and the printer is called Printer A then the path would be \ComputerA\ Printer A
Regards:
Samhrutha G S - Microsoft Support.
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