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DVD/CD rom drive reads CD's but does not read DVD's.

Anonymous
2010-07-08T14:13:57+00:00

My Dell Laptop Inspiron 1300 has a DVD/CD rom drive.  It loads all the CD that I want to and automatically opens them on the D Drive.  When I put in a DVD movie it will not play.  I open My Computer, then look at the D drive and it doesn't even recognize that there is a DVD inside but it does show a display of a CD that I place into it.  This tells me that it is working and it does have a green light on the side that shows.  Also, when I insert the DVD it does make some sound like it is trying to recognize but then it stops and doesn't show up.  Can anyone help?  I truly appreciate it.  I am not very computer savvy.  I know some about it as I am a teacher and try to keep up with things but I am surely no computer tech.  Thanks so much!  Let me know if I need to give more info.  I think that the drive is Sony CRX835EK but I am not 100% sure on that one.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2010-11-14T06:43:46+00:00

    If your drive reads cd's, but not dvd's That indicates that the hardware works fine. You will need to edit the registry inorder to fix this problem.

    1. click the start menu
    2. click on "run"
    3. type "regedit" and click ok
    4. go to string key "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}
    5. delete "upper filters" and "lower filters in the right side window.
    6. right click my computer in the start menu.
    7. click properties
    8. go to the hardware tab
    9. click device manager
    10. expand the dvd/cdrom drives
    11. right click the dvd rom and click uninstall
    12. restart computer

    after restarting, windows should automatically install a clean ROM drive and it should read DVDs just fine if you have the correctDVDdecoders

    .

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  1. Anonymous
    2013-02-03T19:27:47+00:00

    DVD/CD rom drive reads CD's but does not read DVD's when i put a DVD in it says no disc in .

    Also when i go into Device manager it says its a standard CD-ROM but it is a

    HL-DT-ST DVD+-RW GSA-H73N

    I also got to 5 and no "upper filters/lower filters" in the right had side window what it does say is

    (default)    REG_SZ    ( value not set )

    Can i get any help PLEASE

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  2. Anonymous
    2011-01-26T22:29:53+00:00

    i was following your procedure until #5...i found the string, but there are no "upper filters/lower filters" in this window...right side or otherwise.  i have an HP Windows7 laptop fyi.

    any help you can offer, will be appreciated.

    thanks,

    agio

    10+ people found this answer helpful.
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  3. Anonymous
    2010-07-19T11:52:28+00:00

    Chaos_Edit, once again you are off-base. In situations where an optical drive will only read one type of media - CDs or DVDs - it is because the drive has failed. Combination optical drives have two lasers - one for CDs and one for DVDs. It is common for one of these lasers to fail. The fix is to replace the optical drive, an easy and fairly inexpensive thing to do.

    Your insistence on posting wrong advice borders on being malicious.

    MS-MVP - Elephant Boy Computers - Don't Panic!

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  4. Anonymous
    2012-10-16T00:48:33+00:00

    Hi, can you please explain to me how does upper filters/lower filters show up in window?

    5) delete "upper filters" and "lower filters in the right side window.

    I haven't seen it and sure I follow the right procedure. Your help or anyone else would be most appreciated.

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