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Error "unknown software exception (0xc0000417)" when playing ShotOnline game

Anonymous
2010-08-30T14:41:14+00:00

Original thread:  unknown software exception (0xc0000417

Hello,

When I play a game called ShotOnline I keep getting a pop-up that says the following:

"The exception unknown software exception (0xc0000417) occurred in the application at location 0x101ebfad.

Click on OK to terminate the program"

Sometimes I can be on the game 2 minutes others I can play for a while before it happens and no-one seems to know what it is, I have tried everything, I have even fully restored my laptop incase of any undetected virus or something

I ran the ESET Online Scan and it finished with 0 Infected and 0 cleaned and AVG with nothing found also.

Windows for home | Other | Gaming

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  1. Anonymous
    2010-09-02T13:49:26+00:00

    Hello Halima S,

    Thanks for your reply! I tried the "Clean Boot" that you suggested just and I am still getting th error when I play the game.

    The game was last working find around the 25th August 2010, but before that the game was working perfectly and I have been playing the game since June.

    I have contacted ShotOnlines support team on the 26/08/2010 but still waiting for a reply from them.

    Thank you for your suggestion,

    Dean.

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  2. Anonymous
    2010-08-31T03:27:17+00:00

    Hi Deanohh,

    1.    When was the last time it was working fine?

    When searching in the ShotOnline support website I found**“Currently Shot Online only supports Vista Home basic and premium. Our technicians are still working on Vista Business and Vista Ultimate”**

    http://shotonline.gamescampus.com/support/faq\_view.asp?category=T&page=1&num=149

    You may try launching the game after placing the computer in clean boot state and check.

    There is a possibility that some third party programs installed on the computer is causing the issue.

    I would suggest that you perform clean boot and check.

    To help troubleshoot error messages and other issues, you can start Windows Vista by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

    Refer the below link to know more about clean boot procedure.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Reset the computer to start as usual

    After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

    a)        Click Start, type msconfig in the Start Search box, and then press ENTER.

    b)        If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

    c)        On the General tab, click the Normal Startup option, and then click OK.

    d)        When you are prompted to restart the computer, click Restart.

    Refer the below link to know more about clean boot procedure in Windows XP

    How to configure Windows XP to start in a "clean boot" state

    http://support.microsoft.com/kb/310353

    If the above step fails then you will need to contact the game vendor support for more information.

    http://shotonline.gamescampus.com/

    Hope this helps!

    Halima S   - Microsoft Support.

    Visit our  Microsoft Answers Feedback Forum and let us know what you think.

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  3. Anonymous
    2012-08-05T16:12:37+00:00

    bende bu hata gürönöyor combat arms eu ya baglanamıyorum yaedım edin

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  4. Anonymous
    2010-09-02T15:09:45+00:00

    Hi MrPeter,

    I have always played it with compatibility settings as XP SP2 and Run as Administrator

    Thanks for the suggestion though!

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  5. Anonymous
    2010-09-02T13:59:53+00:00

    Try running the game in "XP Sp2 compatibility" To do that right click the GAME icon to change that setting.

    After its in XP sp2 compatibility and checked run as admin, then try the game and see if it still crashes.

    "There are only 10 types of people in the world. Those that understand binary, and those that don't." [_1337_Pete_]

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