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error code 39 cannot load device driver, cannot load microsoft kernel drm adio descrambler

Anonymous
2010-01-13T15:43:25+00:00

I have no sound, no audio output device installed is the message on the loudspeaker icon.

On opening device manager I get the error code as shown in the title. My audio system is Realtek ALC888 HD audio

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2010-10-07T01:34:46+00:00

    Dear Whoever, I had the same problem. One day my audio output/sound card just stopped. Red X on the sound icon. My CD/DVD worked fine but no sound. I uninstalled the sound card, updated the drivers...everything I could find...nothing worked. I run the Vista 32 bit with a Realtek AC'97 integrated sound. Looked in the forums and read and tried for weeks hoping not to have to reformat. Finally, I got in the registry and got lucky. Here's what I did: Device manager: uninstalled all the sound stuff. I kept getting this: Microsoft Kernel DRM Audio Descramber Microsoft Streaming Clock Proxy Microsoft Quality Manager Proxy Microsoft Service Proxy Microsoft Tee/Sink-to-Sink Converter Realteck AC'97 I uninstalled all this stuff. Then went to regedit and see below Regedit Navigate to: HKeyLocalMachine\System\CurrentControlSet\Control\Class{4D36E96C-E325-11CE-BFC1-08002BE10318} ON RITE PANE...I deleted: Dword value for LOWER FILTERS (Mine had something in there that read like LVUSB or some such ____) I rebooted and didn't let Windows auto-install....don't let it...it will give you all that ____ mentioned above. I reinstalled my sound from a package from Realtek for Vista. Lo and behold....................sound is back. Vista still hates the driver but did before cuz Vista suks.....but it works as does everything else so...screw it! I'm happy. Hope it works for you. chatilingus

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  1. Anonymous
    2010-01-17T15:30:07+00:00

    Hi,

    Unfortunately the rollback tab is greyed out and I am unable to use it. I willtry the other solution you gave later

    Thanks Alan

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  2. Anonymous
    2010-01-15T16:23:48+00:00

    Hi,

    Did you recheck to make sure the driver installed is actually the latest one from Reaktek? As I said

    they can rollback.

    Do these to clear corruption and repair/replace damaged/missing system files.

    Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup

    Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

    sfc /scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

    generates in Windows Vista cbs.log

    http://support.microsoft.com/kb/928228

    Then run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.

    How to Run Check Disk at Startup in Vista

    http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

    Then re-do the driver update so it re-installs and make sure the latests ends up as it will rollback

    so you will have to install - reboot - check - repeat all until it does.

    Rob - Bicycle - Mark Twain said it right.

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  3. Anonymous
    2010-01-15T13:39:52+00:00

    hiI tried all to no avail still have the same problem

    Alan

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  4. Anonymous
    2010-01-13T17:51:45+00:00

    Hi,

    Code 39 means the driver is corrupt or missing.

    Control Panel - Device Manager - SOUNDS - look for HD Audio - Mine says RealTek High Definition Audio 

    (that is an example and yours may have an entirely different name/maker).

    Write down description make and model - double click on it - drivers tab - write down version. Now

    Click UPdate Drivers which may not do anything as MS is far behind certifying drivers. Then RIGHT

    CLICK on it and UNINSTALL - REBOOT - this will rebuild the driver stack.

    1st go to system maker's site and look for latest driver Download - SAVE - go to right click on and RUN AS ADMIN

    (This is your fallback.) REBOOT after each driver installation.

    NOTE : Sound drivers often rollback so check the version after installation and the reboot to seeif the version you installed is there, if not repeat the install - reboot until it is. It can take severaltries depending on how many rollbacks it does.

    Then do same for Device Maker's site. (Realtek as you said)

    RealTek - click HD Audio Codec Driver on Right side of page

    http://www.realtek.com.tw/

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.

    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

    How to Install a Device Driver in Vista Device Manager

    http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

    Error “the Audio Service Is Not Running” When Opening the Volume Mixer in Vista

    http://www.winhelponline.com/blog/error-the-audio-service-is-not-running-when-opening-the-volume-mixer-in-vista/

    Also Right Click Speaker near clock - Playback Devices - right click in the box area - check

    Show disable and disconnected devices. Highlight speaker and on the lower Right click Properties

    check settings for Device Usage enabled and so on. Also do same for Configure on Lower Left of

    that box.

    In Control Panel you can also look for an Audio Manager along with the Sound Settings.

    Problems with sound and audio or no sound - a Mr Fixit

    http://support.microsoft.com/gp/no\_sound

    Tips for fixing common sound problems

    http://windowshelp.microsoft.com/Windows/en-US/Help/1e87a3e8-c0e8-49af-980f-9eb6686f42d21033.mspx

    Speakers and other audio output devices

    http://windowshelp.microsoft.com/Windows/en-US/Help/a43f3a31-6d9f-49d1-be22-e2f47b8b1f2c1033.mspx

    How to Enable Hidden Audio Devices in Vista

    http://www.vistax64.com/tutorials/143447-audio-device-enable-hidden-devices.html

    How to troubleshoot sound problems that you experience after you install a Windows Vista Service Pack

    http://support.microsoft.com/kb/948481

    Hope this helps.

    Rob - Bicycle - Mark Twain said it right.

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