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Coby Photo Viewer Software, for a Coby Photo Keychain, Model DP-161.

Anonymous
2010-11-25T04:35:27+00:00

I have a Windows 7 computer. I'm trying to use a Coby Photo Keychain, Model DP-161. 

I installed the appropriate software from http://www.cobyusa.com/?p=prod&prod_num_id=80&pcat_id=3001

Note: I own the model DP-161, though it appears that to the company the difference between the model DP-151 and the DP-161 is negligible. 

The software successfully installed, and when I try to open it, it doesn't work. I get the error message "Can't find any photoviewer, or another program owns it. The program will exit!"

Any ideas?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2010-11-28T22:04:40+00:00

    I got it to work. 

    I uninstalled the software, uninstalled the driver, unplugged the device, and tried again. 

    I inserted the CD that came with the device (it didn't autoplay, and install itself, so I had to search the files on the CD), followed it to the folder "MARS for Windows", and began the setup. It installed the software. (The software from the CD must be different from what Coby provides online because the icon has changed). 

    Then I plugged the device back in. The program wouldn't recognize that the device was plugged in yet. 

    I let my computer automatically find and install the necessary drivers for the device, and then tried opening the program again. Viola.

    That's how to get it to work for those who have the same problem. 

    Here's additional information. I tried reinstalling the online version so that I could compare it to the CD version. I left the CD version open while I installed the online one. The online one replaced the CD one, icon, and everything, but the program was still open and usable. I tried closing it and reopening it and it gave me the same error message "Can't find any photoviewer, or another program owns it. The program will exit!" 

    So, I guess the older version on the CD (which I believe was intended for Windows 98SE, 2000, XP) is able to run on Windows 7.

    On the CD, under "Drivers for Windows Vista" and opened "windows vista device driver setup" it mentions "Device driver in Windows Vista can not be installed with setup.exe because lack of privilege. Here are the suggestion to facilitate device driver installation in Windows Vista."

    I've right clicked on the icon for the program and looked at Properties. I noticed the compatibility tab, and the option to run it in compatibility mode for different versions of Windows. 

    Perhaps, the online version of the program has issues with with the drivers that Windows 7 installs? While the older, CD version of the program functions like it would in Windows 98SE, 2000, XP, and Windows 7 is automatically setting up a compatibility mode for it?

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  1. Anonymous
    2010-11-26T18:40:42+00:00

    Hi Jad91,

    • Do you have any security software installed on the computer?
    • Are you able to see the Coby Photo keychain device in Computer window?

    You may try to temporarily disable security software from the computer and try to connect your Coby Photo keychain and check if it works on the software. If the Coby Photo keychain is detected and if it works, you may contact the security software Manufacturer and check if you need to change any settings. Later re-enable the security software.

    If this does not help, you may have to contact Coby support to check if you need to make any changes in their software for the device to be detected in their software.

    Hope this helps. Let us know the results.

    Thanks and Regards,

    Srinivas R

    Microsoft Support.

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  1. Anonymous
    2010-11-28T21:16:17+00:00

    I cannot see the device from the computer window. 

    I have AVG, and Windows Defender, Windows Firewall, and whatever other securities that may have come pre-installed. 

    I guess I'll try to get an answer from Coby...

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  2. Anonymous
    2010-11-25T20:55:22+00:00

    I have tried using different USB ports; same result. 

    When I plug it in the computer recognizes the device and I can find it on device manager as well. The computer tells me the driver is successfully installed and ready to use, but the software that came with the photo key chain refuses to work.

    I've already combed through the manual. Both the material one I own, and the ones Coby provides online.

    I appreciate your help.

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  3. Anonymous
    2010-11-25T16:36:12+00:00

    Hi Jad91,

    • Have you tried to connect the Coby Photo keychain to a different USB port and check if it works?
    • Is the Coby Photo keychain detected on the computer?

    I would suggest you to access the link below and follow the steps mentioned in Page four for the error message you receive and check if it helps.

    http://www.cobyusa.com/files/setupguide/DP151_SG_151SX.pdf

    Hope this helps. Let us know the result.

    Thanks and Regards,

    Srinivas R

    Microsoft Support.

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

    0 comments