Hi hanif,
Method 1
You may uninstall it completely from the computer and reinstall it, check if it works.
Method 2
Refer the below link and try the steps mentioned.
**http://forum.ea.com/uk/posts/list/6465.page**
For additional support post your query in the EA discussions.
**http://forum.ea.com/uk/categories/show/10.page**
Hope this helps!
Halima S - Microsoft Support.
Visit our Microsoft Answers Feedback Forum and let us know what you think.