Dual Displays (x2) - One is PINK/PURPLE in colour, How can I check for Video/Graphic card errors?

Try switching the cables, if they are of the same type.

I think a damaged cable is the problem.

Hi stevepayne1994,

1. Were you able to connect the external monitor to the laptop earlier or is this the first time?

hat you tried connecting?

2. Have you made any changes to your system prior to this?

**Method 1:**The pink hue might be due to lose connection or due to connector or port pins getting damaged. Connect the external monitor to the VGA port on the computer properly. You may check if the external monitor works fine with another PC, so that we can rule out the monitor or bad cable as the factor. Also connect the desktop to another external monitor if possible and see whether the issue persists.

You may troubleshoot for the device and check if there are any issues –

a. Click on Start and go to devices and printers.

b. Now right click the monitor and click on the option troubleshoot and check if it can detect and resolve any issues on its own.

You may refer to the below links for further details -

http://windows.microsoft.com/en-US/windows7/Move-windows-between-multiple-monitors

http://windows.microsoft.com/en-us/windows7/work-and-play-better-with-multiple-monitors

Method 2:

**If the issue persists, I would suggest you to check for the latest display/video card driver.**You may first try uninstall and then reinstalling the display drivers. Then if the issue persists you may check for update of the drivers –

a. Click Start, and then click  Control Panel.

b. Click System and Maintenance, click  System, and then click Device Manager.

Note If Control Panel is in Classic View, double-click  System, and then click  Device Manager.

If you are prompted for an administrator password or for a confirmation, type the password, or click  Allow.

c. In Device Manager, expand Display Driver, right-click the display devices, and then click  propertiesand under the  driver tab click on  Uninstall.

d. When you are prompted to confirm that you want to remove the device, click OK.

e. Restart the computer.

After the computer restarts, the drivers will be automatically installed. Check after this procedure. Check after this procedure.Also check if you have any exclamation mark or cross marks alongside the display devices listed in device manager.

You can update the drivers using windows update or you can get the latest updated drivers from the manufacturer website. Refer to the below mentioned link and use the steps provided accordingly -

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Hope this helps.

Thanks,

Meghmala – Microsoft Support

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