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computer says please insert a disc when i insert the dvd

Anonymous
2011-01-24T14:31:10+00:00

computer says please insert a disc when i insert the dvds:

  • Programs you are having problems with
  • Error messages
  • Recent changes you made to your computer
  • What you have already tried to fix the problem
Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2011-01-24T21:01:17+00:00

Hi,

Stage 1 : Please do all the below even if you have done some before as it is often the total

process which solves the issue.

Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab -

click Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL -

REBOOT this will refresh the default driver stack. Even if drive is not shown continuebelow.

Then work your way through these - remember the drive could be bad, could have a loose

cable or slight corrosion on the contacts (usually for a laptop) and other issues.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

http://support.microsoft.com/kb/314060 - a Mr Fixit

Manually try this fix if the 314060 Fixit did not work

http://www.pchell.com/hardware/cd\_drive\_error\_code\_39.shtml

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs -

a Mr Fixit

http://support.microsoft.com/kb/982116

The CD drive or the DVD drive does not work as expected on a computer that you upgraded

to Windows Vista

http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc

http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit

http://support.microsoft.com/gp/cd\_dvd\_drive\_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows

Vista setup after booting from the DVD (AHCI)

http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device

http://support.microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit

http://support.microsoft.com/gp/hardware\_device\_problems

Another possibility is that the cables are loose. Remove ALL power, then check cables in both

ends. Remove and replace, do not just snug. For laptops you can often clean the power and

data contacts with a pencil eraser.

Some DVD drives do not use the Windows default drivers so check with the System maker and

device maker to see if there is firmware or drivers for your drive if needed.

===============================

Stage 2 : You could have drive issues as the CD/DVD is actually 4 drives in 1 case ( CD & DVD

burn and CD and DVD read). So it is not unusual for 1 or 2 parts to not function while the others

do so properly.

Did you complete the troubleshooter for the drive that still does not work? There are some

registry entries that the troubleshooter does not fix and those "might" be the cause.

Check with your System Maker and Device maker for both possible firmware updates and

the correct Registry entries for your drive.

These are the keys I think are the ones in question - for the CD/DVD drive sub-keys of course

as there will other sub-keys in these keys. Be sure to ask for specific keys involved as well as

the settings.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

You probably can find more info here and maybe even the exact registry settings for your CD/DVD

drive from someone with the same model.

Forums - a lot of real expert help

http://club.myce.com/

CD/DVD units

http://www.myce.com/storage/

Use DevManView to locate CD/DVD in registry (be careful and make a Restore Point before

changing anything) - find the device in DevManView and then Right Click on it Open in RegEdit.

DevManView - Free - an alternative to the standard Device Manager of Windows, which displays all

devices and their properties in flat table, instead of tree viewer

http://www.nirsoft.net/utils/device\_manager\_view.html

Hope this helps.

Rob Brown - Microsoft MVP - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

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6 additional answers

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  1. Anonymous
    2017-11-22T22:48:10+00:00

    This may not work for everyone but I just changed the Settings - Autoplay - Removable Drive setting to Take No Action and it fixed the problem.

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    7 people found this answer helpful.
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  2. Anonymous
    2017-10-13T02:16:00+00:00

    This totally worked! I was about to light my laptop on fire.

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    2 people found this answer helpful.
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  3. Anonymous
    2017-07-15T08:17:20+00:00

    I have found the solution to this problem and have notified Microsoft through their feedback channel for Windows. I don't know if it will help with old labelled disks but it should solve the problem for new disks. I had the same problem of disks being rejected and being told to insert a new disk. I had the theory that since the disks are all ok having tried so many of them and there cannot be a problem with all my computers' hard drives that the problem must lie with something like the labelling of the disk. This labelling process is usually done when you format the disk and usually consists of the date being the automatic label applied for the disk as suggested by Windows. However using the recommended label of the date causes the disk to be rejected after storing a small amount of data. This may be because there is a calendar built into the operation of the dvd and the date is not seen as current in the use of the dvd drive although it may be for other reasons too such as the presence of spaces in the disk label name. I found the solution I am happy to say now and my dvd drive is operating perfectly making my pc useable as a full pc again as it was about 10 years ago in the good old days. The solution I found was to give a random 7 digit numerical code as the disk label which I did and the computer accepts the disk no matter how much data I have on it. For example instead of the date which has spaces and letters in the label I used a label for the disk which is established in formatting process and can be changed by opening properties for the disk drive using this 7 digit all numerical sequence as the disk label. It may also work for a longer numerical sequence such as 8 or 9 digit or even shorter sequence and may work for an alphanumeric sequence but I have simply tried and stayed with what works. This problem all but killed the pc and I hope this solution puts the pc back to where it should be as the Starship Enterprise for the working and thinking world. Thank you for your time.

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