Blue Screen, Bugcheck code: 0x1000007E, Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

Hi,

Results verified with WinDBG, DumpCHK, and BlueSceenView.

1. That is a horrible file sharing site, can make you wait 30 minutes to download. Please find another

one or use the SkyDrive (see link auggy mentioned).

2. The Bug_Checks were c0000221 and 7E.

The CAUSE of 7E was cdrom.sys which is a very unusual cause and is a Window component meaning

something else drove it into fault.

The other c0000221 is also unusual for a fresh installation of Windows.

Remove ALL power and reseat the cards, memory, and cables (on both ends when possible) - actually

remove and replace - do not just snug. Clean out the dust bunnies and make sure the vents are clear.

This is often hardware related. Check the memory thoroughly.

Crash List - Created by using BlueScreenView

Dump File	Crash Time	Dump File Size	Bug Check String	Bug Check Code	Parameter 1	Parameter 2	Parameter 3	Parameter 4	Caused By Driver	Caused By Address	File Description	Product Name	Company	File Version	Processor	Computer Name	Full Path	Processors Count	Major Version	Minor Version
011411-12558-01.dmp	1/14/2011 2:09:00 AM	131,072	SYSTEM_THREAD_EXCEPTION_NOT_HANDLED	0x1000007e	0xc0000005	0x88c13dd6	0x8ab97948	0x8ab97520	cdrom.sys	cdrom.sys+13dd6	SCSI CD-ROM Driver	Microsoft® Windows® Operating System	Microsoft Corporation	6.0.6002.18005 (lh_sp2rtm.090410-1830)	32-bit		C:\Windows\Minidump\011411-12558-01.dmp	4	15	7600
011411-14679-01.dmp	1/14/2011 8:17:22 PM	135,440		0xc0000221	0x8991c508	0x00000000	0x00000000	0x00000000	ntoskrnl.exe	ntoskrnl.exe+dcd10	NT Kernel & System	Microsoft® Windows® Operating System	Microsoft Corporation	6.0.6002.18267 (vistasp2_gdr.100608-0458)	32-bit		C:\Windows\Minidump\011411-14679-01.dmp	4	15	7600

Check these KB articles :

"Stop 0x0000007E" or "Stop 0x00000050" Stop error message in Windows 7 or Windows Server

2008 R2

http://support.microsoft.com/kb/979538

"Stop 0x0000007E SYSTEM_THREAD_EXCEPTION_NOT_HANDLED" error when the GPU is under

heavy load conditions in Windows 7 or Windows Server 2008 R2

http://support.microsoft.com/kb/983615

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See this thread for information on using BlueScreenView, MyEventViewer, and other methods to

troubleshoot BlueScreens - top 3 replies (+1 other).

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

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References to Vista also apply to Windows 7.

This error is usually a driver issue and display adapter (video) driver is the most suspect though it

could be others. Antivirus/antispyware/security programs, hardware (heat) and major software issues

can also cause the error. When you get to the driver section of the troubleshooter use my generic

methods in the next message and then return to the troubleshooter if needed.

Have you added hardware recently or updated drivers? Be sure to look in Control Panel - Windows

Updates to see if any drivers were updated there. Other lessor possibilities include antivirus/anti-

spyware/security programs.

When you get to the driver and memory sections of the troubleshooter refer to the next message to

update drivers and test memory and then refer back to the troubleshooter if needed.

BCCode: 7E      0x0000007E  which is also 0x1000007E

Cause

The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check is a very common bug check. To

interpret it, you must identify which exception was generated.

Common exception codes include the following:

• 0xC0000005: STATUS_ACCESS_VIOLATION indicates a memory access violation occurred.

For a complete list of exception codes, see the Ntstatus.h file that is located in theinc directory of

the Microsoft Windows Driver Kit (WDK).

Resolving the Problem

If you are not equipped to debug this problem, you should use some basic troubleshooting techniques.

• Make sure you have enough disk space.
• If a driver is identified in the bug check message, disable the driver or check with the
• manufacturer for driver updates.
• Try changing video adapters.
• Check with your hardware vendor for any BIOS updates.
• Disable BIOS memory options such as caching or shadowing.

If you plan to debug this problem, you might find it difficult to obtain a stack trace. Parameter 2

(the exception address) should identify the driver or function that caused this problem.

If exception code 0x80000003 occurs, a hard-coded breakpoint or assertion was hit, but the system

was started with the /NODEBUG switch. This problem should rarely occur. If it occurs repeatedly,

make sure that a kernel debugger is connected and the system is started with the /DEBUG switch.

If exception code 0x80000002 occurs, the trap frame supplies additional information.

If you do not know the specific cause of the exception, consider the following issues:

• Hardware incompatibility*.* Make sure that any new hardware that is installed is listed in the
• Microsoft Windows Marketplace Tested Products List.
• Faulty device driver or system service*.* A faulty device driver or system service might be
• responsible for this error. Hardware issues, such as BIOS incompatibilities, memory conflicts,
• and IRQ conflicts can also generate this error.

If a driver is listed by name within the bug check message, disable or remove that driver. Disable

or remove any drivers or services that were recently added. If the error occurs during the startup

sequence and the system partition is formatted with NTFS file system, you might be able to use Safe

Mode to rename or delete the faulty driver. If the driver is used as part of the system startup process

in Safe Mode, you must start the computer by using the Recovery Console to access the file.

If the problem is associated with Win32k.sys, the source of the error might be a third-party remote

control program. If such software is installed, you can remove the service by starting the computer

by using the Recovery Console and then deleting the offending system service file.

Check the System Log in Event Viewer for additional error messages that might help identify the

device or driver that is causing bug check 0x7E.

You can also disable memory caching of the BIOS might to try to resolve the error. You should also

run hardware diagnostics, especially the memory scanner, that the system manufacturer supplies.

For more information about these procedures, see the owner's manual for your computer.

The error that generates this message can occur after the first restart during Windows Setup, or

after Setup is finished. A possible cause of the error is lack of disk space for installation and system

BIOS incompatibilities. For problems during Windows installation that are associated with lack of disk

space, reduce the number of files on the target hard disk drive. Check for and delete any temporary

files that you do not have to have, Internet cache files, application backup files, and*.chk*files that

contain saved file fragments from disk scans. You can also use another hard disk drive with more

free space for the installation. You can resolve BIOS problems by upgrading the system BIOS version.

BCCode: 7E    0x00000007E  which is also 0x1000007E <-- read this link

http://www.faultwire.com/solutions-fatal\_error/SYSTEM-THREAD-EXCEPTION-NOT-HANDLED-0x0000007E-\*1141.html?order=votes

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0xc0000221

Unknown Hard Error Ntdll.dll Error Resolution

http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm

Sony - NTDLL.DLL errors

http://www.custcenter.com/cgi-bin/sonypictures.cfg/php/enduser/std\_adp.php?p\_faqid=4276&p\_created=1217370595&p\_topview=1

Check there and you can use Safe Mode - repeatedly tap F8 as you boot - Last Known Good Configuration

and maybe even System Restore back to a point before this happened. If no luck follow the guidelines in

the link above.

0xc0000221  <-- read this linkhttp://www.faultwire.com/solutions-fatal_error/STATUS-IMAGE-CHECKSUM-MISMATCH-0xC0000221-*1316.html?order=votes

===============================================================

Look in the Event Viewer to see if anything is reported about those.

http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my\_event\_viewer.html

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen info

that would help. Such as the BCC and the other 4 entries on the lower left. And any other error

information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116

BCP1: 87BC9510

BCP2: 8C013D80

BCP3: 00000000

BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)

tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

This is an excellent tool for posting Blue Screen Error InformationBlueScreenView scans all your minidump files created during 'blue screen of death'crashes, and displays the information about all crashes in one table - Freehttp://www.nirsoft.net/utils/blue\_screen\_view.html

Many BlueScreens are caused by old or corrupted drivers, especially video drivers however

there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or

Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7

http://www.sevenforums.com/tutorials/700-system-restore.html

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Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

generates in Windows Vista cbs.log (and Windows 7)

http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible

driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html

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Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party

keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above

is preferred to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

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How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart

unexpectedly

http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)

http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages

http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors

http://kb.wisc.edu/page.php?id=7033

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In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7

http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc

http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

How to Do a Repair Install to Fix Windows 7

http://www.sevenforums.com/tutorials/3413-repair-install.html

Hope this helps.

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Rob Brown - Microsoft MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.