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Handle is invalid when printing

Anonymous
2010-12-15T15:01:11+00:00

I have an HP 5510.  Working fine on Windows xp machine.  I bought a new pc with windows 7.  HP's site has no driver it says to use the windows 7 driver.  I hooked the printer up to the pc that was connected to the internet.  Driver installed fine.  Tried to print from various sources and it will not.  The printer is listed and says it is online and operational.  I get various error but when I print from notepad I get the error the handle is invalid.  I tried uninstalling/reinstalling the printer.  There was a windows update for the printer, I installed that and still no luck.  I run the HP diags test and says everything passed and asks to print a test page.  I do but it wont print and do not get an error.  I suspect this is a windows issue and not a driver issue.  Any ideas?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2010-12-29T13:40:56+00:00

    OK, I fixed it after lots of digging around the internet.  I booted to safemode and renamed the folder called 3 in the system32 directory.  I booted back to normal mode and then removed the printer from the device manager.  Then I let windows reinstall it.  After this I am now able to print.

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  1. Anonymous
    2013-01-16T02:14:45+00:00

    What are we to rename the '3' folder to? Anything in particular?

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  2. Anonymous
    2012-01-25T16:05:06+00:00

    I have same problems with you, I can't find any folder named 3.

    But Bufbandit's solution makes me to uninstall the printer driver that I manually installed > restart > open windows update (printer's on & connected to the computer) > check updates > update the driver from windows update

    hope this will help :)

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  3. Anonymous
    2010-12-18T20:18:15+00:00

    Hi Bufbandit,

    You can try disabling your security software temporarily to see if it you're able to print a test page.

    Chris

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  4. Anonymous
    2010-12-16T08:19:10+00:00

    Hi,

    ·        What are the other error messages you get when you try to print?

    Step 1:

    Try running the Printer Troubleshooter and check if that helps. To open the printer troubleshooter follow the link given below.

    http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter

    Step 2:

    Also refer to the articles given below to assist you troubleshoot printer issues on Windows 7.

    http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows

    http://windows.microsoft.com/en-US/windows7/Why-cant-I-print

    Hope this information is helpful.

    Amrita M

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

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