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Plextor Driver for Windows 7

Anonymous
2011-02-15T23:06:36+00:00

W

indows 7 indicates that the Plextor DVDR PX-760 ATA is supported and that the drive installs automatically. Every time I start up the Windows 7 the drive does not install and when I check the device driver for the dvd drive I get the following code error.

This device cannot start. (Code10)

Any ideas.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2011-02-15T23:29:40+00:00

    Hi Feehop

    Almost all Windows operating system users come across system errors at one time or another. A flickering or blank screen, frozen cursor, blue screen, or an unexpected system restart are all indications of a system error. Most of these errors display an error message that you can use to troubleshoot and fix the problem. In this article, we will learn about the code 10 error and then have a look at common causes of system errors and methods to prevent them.

    How to Fix a Code 10 Error

    A Code 10 error usually occurs due to:

    • Missing device driver
    • Malfunctioning device driver
    • Incomplete device driver files

    If the device due to which the error has occurred contains the value FailReasonString in its hardware key, then this string is displayed as an error message. Otherwise, the device displays the following error message:

    This device is either not present, not working properly, or does not have all the drivers installed. (Code 10)

    Most of the time, you can resolve this error by updating the device driver for the faulty device. To update the driver, select theSystem option from the Control Panel. In the System Properties dialog box, select theHardware tab, and then select the Device Manager button. Scroll through the Device Manager window and identify the faulty hardware device. Right-click on this device and then select theUpdate Driver command. Next, follow the screen instructions to update the driver of the selected device.

    Causes of System Errors

    System Errors Usually Occur due to:

    • Device driver conflicts
    • Corrupt or damaged software files
    • Malfunctioning hardware
    • Corrupt or damaged system registry
    • Virus or spyware infection

    Steps to Prevent System Errors

    With a little vigilance and extra precaution you can easily prevent most system errors. Some of the tasks that you can perform to prevent system errors are listed below:

    • Keep your operating system, device drivers, and software applications updated with the latest hot fixes, security releases, and updates.
    • Run regular antivirus and anti spyware scans to keep your PC free from harmful and disastrous malware. Always keep these software updated with the latest security releases so that your system is always protected against malware infections.
    • Avoid opening attachments of unsolicited emails and visiting dubious websites.
    • Do not download freeware and shareware from websites whose authenticity you aren’t sure of.
    • Be very careful while downloading ActiveX controls from various websites. ActiveX controls provide their master with complete control over your system and therefore, a malicious ActiveX control can cause severe damage to your system and may also enable a hacker to steal your personal information.
    • Last but not least, perform regular registry maintenance to ensure that your registry is free from errors. 90% of all system errors are connected to the system registry in one way or another. You can easily perform registry maintenance with the help of a registry cleaner such as RegGenie . This software will provide you with a simple-to-use graphical interface and enable you to scan and clean registry errors in just a few mouse clicks.

    System errors are common on Windows systems and can occur due to a number of reasons, including problems with device drivers, hardware, software applications, and the system registry. Code 10 is one such system error that occurs due to problems with a device driver. You can fix this error by updating the faulty device driver. Preventive maintenance with the help of antivirus software, registry cleaners, and a certain amount of vigilance while working on the Internet can help you keep your PC free from system errors.


    Nelex.

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  1. Anonymous
    2011-02-15T23:32:29+00:00

    Hi,

    Description of Code 10-related errors that Device Manager generates in Windows-based computers

    http://support.microsoft.com/kb/943104/

    Do these to clear corruption and repair/replace damaged/missing system files.

    Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

    sfc /scannow

    How to Repair Windows 7 System Files with System File Checker

    http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    Then run checkdisk (chkdsk).

    How to Run Disk Check in Windows 7

    http://www.sevenforums.com/tutorials/433-disk-check.html

    ==========================================================

    After the above :

    References to Vista also apply to Windows 7.

    Stage 1 : Please do all the below even if you have done some before as it is often the total

    process which solves the issue.

    Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab -

    click Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL -

    REBOOT this will refresh the default driver stack. Even if drive is not shown continuebelow.

    Then work your way through these - remember the drive could be bad, could have a loose

    cable or slight corrosion on the contacts (usually for a laptop) and other issues.

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

    http://support.microsoft.com/kb/314060 - a Mr Fixit

    Manually try this fix if the 314060 Fixit did not work

    http://www.pchell.com/hardware/cd\_drive\_error\_code\_39.shtml

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs -

    a Mr Fixit

    http://support.microsoft.com/kb/982116

    The DVD drive does not function after you install Windows 7

    http://support.microsoft.com/kb/975270/

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to

    Windows Vista

    http://support.microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc

    http://support.microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit

    http://support.microsoft.com/gp/cd\_dvd\_drive\_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista

    setup after booting from the DVD (AHCI)

    http://support.microsoft.com/kb/952951

    CD-R drive or CD-RW drive is not recognized as a recordable device

    http://support.microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit

    http://support.microsoft.com/gp/hardware\_device\_problems

    Another possibility is that the cables are loose. Remove ALL power, then check cables in both

    ends. Remove and replace, do not just snug. For laptops you can often clean the power and

    data contacts with a pencil eraser.

    Some DVD drives do not use the Windows default drivers so check with the System maker and

    device maker to see if there is firmware or drivers for you drive if needed.

    ===============================

    Stage 2 : You could have drive issues as the CD/DVD is actually 4 drives in 1 case ( CD & DVD

    burn and CD and DVD read). So it is not unusual for 1 or 2 parts to not function while the others

    do so properly.

    Did you complete the troubleshooter for the drive that still does not work? There are some

    registry entries that the troubleshooter does not fix and those "might" be the cause.

    Check with your System Maker and Device maker for both possible firmware updates and the

    correct Registry entries for your drive.

    These are the keys I think are the ones in question - for the CD/DVD drive sub-keys of course

    as there will other sub-keys in these keys. Be sure to ask for specific keys involved as well as

    the settings.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}


    You probably can find more info here and maybe even the exact registry settings for your

    CD/DVD drive from someone with the same model.

    Forums - a lot of real expert help

    http://club.myce.com/

    CD/DVD units

    http://www.myce.com/storage/

    Use DevManView to locate CD/DVD in registry (be careful and make a Restore Point before

    changing anything) - find the device in DevManView and then Right Click on it Open in RegEdit.

    DevManView - Free - an alternative to the standard Device Manager of Windows, which displays

    all devices and their properties in flat table, instead of tree viewer

    http://www.nirsoft.net/utils/device\_manager\_view.html

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

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