Hi,
**Method 1.**Lets us start with the steps listed in the article below and check.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programshttp://support.microsoft.com/kb/982116
**Method 2.**You may also try the methods listed in the articles below and check.
Windows XP does not recognize a DVD-RW dischttp://support.microsoft.com/kb/818733/
Device settings are hard to find in Windows XPhttp://support.microsoft.com/kb/310751/
Advanced troubleshooting for issues that occur when you are installing a new CD or DVD drive on Windows XPhttp://support.microsoft.com/kb/314096/
Hope this helps.
Thanks and Regards:
Shekhar S - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think.
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