Share via

Microsoft Automated Troubleshooting Service

Anonymous
2011-01-23T21:53:45+00:00

I'm trying to install an HP printer on my laptop so that I can print from my laptop.  The printer is connected to my desktop.  I went into Control Panel and added the printer, but the test page won't print.  I tried the Microsoft Automated Troubleshooting Service, but got an error message that there was an unexpected problem downloading a file. Tried several times and get same message. The frustrating thing is that I have removed and installed this printer numerous times due to various issues, but have never had a problem.  Now I can't get it to work and I can't get the Microsoft help to even work.

Thanks.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2011-01-24T17:45:05+00:00

Hello,

First check if the printer is compatible with Windows 7.

You can type your model number in the below link and check:

http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx

Uninstall all the hp printer drivers from the computer.

Go to hp site, type your exact model number of the printer download the latest drivers.

Once you download the latest drivers install it on the computer and check if the issue gets resolved.

This links are for reference:

http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-printer-problems

http://windows.microsoft.com/en-US/windows7/Find-and-install-printer-drivers

Hope it helps.

Was this answer helpful?

4 people found this answer helpful.
0 comments

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest