Error -5004 : 0x80070002 pops up whenever i try to install a Bethesda product.

Hi,

·        How are you trying to install a game- online or through media?

I would suggest you to follow the steps provided below and check if it helps.

Step 1: To update InstallShield first

 1.Go to:http://consumerdocs.installshield.com/selfservice/viewContent.do?externalId=Q111006&sliceId=1

2. Download the Update Manager, ignore the section about 'Uninstalling'
3. Follow the instructions to install the Update Manager, launch it, and then try to update the InstallShield installation package
4. Afterwards, restart your computer and attempt to install Bethesda product

Disclaimer: Using Third Party Software or Link, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software or Link can be solved. Using Third Party Software or Link is at your own risk.

Step 2: To Completely uninstall Bethesda, try these steps:

 1) Delete everything you can inC:\Windows\Temp

2. Delete everything you can inC:\Documents and Settings<your profile>\Local Settings\Temp
3. Delete thefolder C:\program files\Common Files\InstallShield\Professional\RunTime
4. Explore the Bethesda disc and find the folderDXREDIST. In that folder run DXSETUP.exe (This will start the DirectX setup program. It's important that this step is taken, even if you've got a newer version of DirectX installed. The newer version won't be overwritten but the installer will let Windows know that it's been run and that should stop the Bethesda installer from trying to run the DirectX setup and hanging again,)
5. Manually runSetup.exe from the disc.

If you still get errors right click on the task bar and choose Task Manager. Go to the Processes tab. Selectctfmon.exe and click "End Process". Close the Task Manager and try installing again.

Hope this helps,

Thanks and Regards, John S Rubdy – Microsoft Support Visit our Microsoft Answers Feedback Forum and let us know what you think.

Hello,

Thanks for responding, I was starting to wonder if I was going to get a response!

I tried typing the "del C:\program files\Common Files\InstallShield\*.*" I also copied and pasted it but everytime I did i got the message "The system cannot find the specified file"

I also tried to find the installshield folder in my common file folder but it isnt there. Is there a way to download this file? Because i can't seem to find it online...installshield.com is pretty much just a site for people who want to use their software for their business.

Again, thanks for the advice,

Hi,

I would like to suggest you to follow the steps provided below and check if it helps.

Step 1:

a)     Click onStart

b)Type'cmd' (without quotes). Right click the result at the top of the start menu and select**'Run as Administrator'**

c)      When you are in command prompt type the following and press enter

del C:\program files\Common Files\InstallShield\*.*

d)     Afterwards, close command prompt andrestart your computer

e)     Then attempt to install the game.

Step 2: IfStep 1 does not work try Step 2.

I would suggest you to rename the installshield folder to old and check if it helps:

a)     Click onStart

b)     Click oncomputer

c)      Open *C:* Drive

d)     Open *C:\Program files\Common files*

e)     RenameinstallShield folder   to     *installShield.old*    

f)      Restart the computer and try installing the game.

Hope this helps.

Thanks and Regards,John S Rubdy – Microsoft SupportVisit our Microsoft Answers Feedback Forum and let us know what you think.