Hi Michael J. Tritter,
·Do you receive any error message or error code when you try to work with the USB?
·What is the service pack installed on the computer?
·Were you able to work with the device previously? If yes, do you remember any recent changes made on the computer prior to the issue?
Check the device status in device manager.Follow the steps for the same:
a. Click on start
b. Click on run, in run box type in devmgmt.msc
c. In device manager window, search for the device by device name and expand the drive, double click on the sub item to check if any error message or error code is listed.
Regards:
Samhrutha G S - Microsoft Support.
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