Hi daveliew1998,
Try the following steps and check the result.
Step 1: Run sfc (system file checker) scan to see if any system file is missing or corrupt. To do this, try these steps:
a. Click Start, click Run, type cmd and click ok.
b. On the command prompt, type sfc /scannow and hit enter.
c. Once the scan is complete, restart the computer and check if the issue persists.
Note: You will be prompted to insert the Windows XP disc if any file is missing.
For more information, see Description of Windows XP System File Checker (Sfc.exe)
Step 2: If the issue still occurs, then check if it happens in safe mode and you might consider posting back the details for more assistance
See Start the computer in safe mode
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