Hi,
1. What exactly happens when you try to print or install a printer?
2. Have you connected the computer to network or domain?
Step 1: Try running the printer troubleshooter and check what it has to say.
Refer: http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter
Step 2: Refer the below article to install the proper driver for that device.
The Driver for Your Product Is Included in the Windows 7 Operating Systemhttp://h10025.www1.hp.com/ewfrf/wc/document?docname=c01796879&lc=en&dlc=en&cc=us&product=79499&os=4063&lang=en
Non MS Link:
Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.
Software and Driver FAQs and Solutions for HP Installation Issues in Windowshttp://h10025.www1.hp.com/ewfrf/wc/document?docname=c02251801&lc=en&dlc=en&cc=us&os=4063&product=305364&sw_lang=#N6712
Also please have a look at the below articles which might help you.
Why can't I print?http://windows.microsoft.com/en-US/windows7/Why-cant-I-print
Printer problems in Windows
http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows
Install a printer on a home networkhttp://windows.microsoft.com/en-US/windows7/Install-a-printer-on-a-home-network
Install a printerhttp://windows.microsoft.com/en-us/windows7/Install-a-printer
Thanks and Regards
Umesh P - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think.
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