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The action can't be completed because the file is open in Windows Explorer.

Anonymous
2010-06-25T20:15:08+00:00

OK, this one seems to be coming up a lot but no one's been able to answer it (including Microsoft) so I'll ask and be as specific as I can.

Because I work with vector art I have to constantly save files by over-writing them and everything was cool with WinXP pro.  I just got Win7 Pro and everything was cool, until recently.  Whenever I tried to overwrite my files, I'd get error messages saying the file was either read-only or was open elsewhere, but it only happened about 50% of the time.  A had to start re-saving files with different names.  after getting the files re-saved i would then try to delete and rename the files, but found i couldn't do either, as I was constantly getting the error message 'The action can't be completed because the file is open in Windows Explorer.'  Closing and reopening explorer does nothing.  Someone else mentioned emptying the recycle bin works, but not for me.  Being that the files are on an external drive I attempted to disable write caching through device manager and the windows Management Console (or whatever) froze up and took the pc with it (nice job, MS!).  Rebooting seems to fix the problem for a little bit, but it returns quickly and at random.  It also seems to pick files at random to lock up.  Some files I can't change, some I can.  Others start functioning after a while of inactivity.

I tried disabling thumbnails in Explorer and even added a NoThumbnailCache DWORD in the registry, but it still happens.  I'm basically going to have to save all new files over and over again and only occasionally be able to delete the old ones while only randomly being able to over-write others.  This issue seems to be plaguing Vista and Win7 and people have been waiting for a fix, but Microsoft's been very mum on the issue.  If anyone can come up with a fix, that would be great.  This is killing my productivity!

Windows for home | Previous Windows versions | Files, folders, and storage

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  1. Anonymous
    2011-01-16T08:58:38+00:00

    Here are some solutions :

    Solution 1: Use CMD.

    0- Note that the following 3 steps are going to terminate your explorer.exe process, so your desktop and all of windows explorer open folders and any other related process would be terminated.

    1- Run Task Manager. ( by pressing ctrl + shift + esc or etc)

    2- Go to Processes tab.

    3- Find "explorer.exe" and click "end process" button. If you find more than one explorer.exe, kill them all.

    4- Now, click the file menu -> New Task (Run...)

    5- Type CMD and click OK.

    6- Now you can do any thing that you couldn't did before with this UI. Some useful commands :

    • cd : Changes the current directory. Use "CD .." to do the "Up Button" in windows explorer.
    • dir : Lists the existing file and folders in current directory. Use "dir /p" to list it in pages.
    • del [File Name] : Deletes the existing [File Name] file in the current directory.
    • rename [Old File Name] [New File Name] : Renames the existing [Old File Name] file or directory existing in the current directory to [New File Name].

    Solution 2: Use another file manager.

    0- Install and execute another file manager like "XYPlore".

    1- Note that the following 3 steps are going to terminate your explorer.exe process, so your desktop and all of windows explorer open folders and any other related process would be terminated.

    2- Run Task Manager. ( by pressing ctrl + shift + esc or etc)

    3- Go to Processes tab.

    4- Find "explorer.exe" and click "end process" button. If you find more than one explorer.exe, kill them all.

    5- Use XYPlore UI and do what ever you want.

    Please note that the problem could happen with this kind of external explorers too. So close any file and go to a safe directory after your work.

    Solution 3: Do it your self!

    If you can program, there are some codes that could help you. These codes that Im talking about, will tell MS Windows to delete your annoying pinned files just before shutting down the system.

    Here is a sample one:

    MoveFileEx('C:\windows\system32\ld21E.tmp',nil,MOVEFILE_REPLACE_EXISTING or MOVEFILE_DELAY_UNTIL_REBOOT);

    This code will work properly in Borland Delphi Compilers, and as you can see, the file "ld21e.tmp" will be removed after compiling this code and restarting your windows.

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  1. Anonymous
    2011-01-21T04:51:54+00:00

    There will never be a Hotfix because in general its not caused by Windows. Sure, in cases where it can be reprduced and explained, one particular root cause can be fixed via a Hotfix. In general this can be caused by anykind of Scenarios and Software. Please read my answer from a different thread some topic.

    The official KB Aricle can be found at the bottom on the handle.exe Site:

    The issue is mostly never caused by Windows itself. Tools like AV Software, are mostly the rootcause. Due to a bad timing issue the file get then stucked forever, until reboot.

    If you are lucky the lock releases, after you close all open windows and wait a minute.

    Sometimes you can find something checking the properties of the locked file, using the process explorer tool. 

    What always work is the Tool handle.exe from Sysinternals. Its a command line tool, showing you what process is having an active handle on this file and gives you the option to release it.  The handle tool should not take as general solution but it should point you to he "bad" software holding the file. You can then take action and for example reconfigure your AV, or remove some 3rd Party app you dont need.

    In general you should disable all software on startup, visisble with msconfig.exe  In addition you can disable all non-microsoft services here, which you don’t need. And these are usually a lot after checking for the first time.

    There are situation where the lock does not get released after reboot. The root cause was probably the same, unable for a program to clean up after themselves. Here you need to go to the security settings of the file. Dont try to change the permissions if you don’t have permission’s of course :-)  If you are an administrator you need to take the OWNERSHIP first before be able to change the security permissions. You will find the option in the security settings sa well.

    As an example an Windows Hotfix was installed and AV Software was running all time. After the installation the pc wants to restart, but the AV Software has still an open handle on the installation folder. If the lock does not release, Windows will restart the Machine anyway, causing a locked folder which yoi need to take the ownership first.

    In some cases I have seen that it does not want to fully delete all the folders and subs. In this case a file or empty folder was left in one of the subfolders. Go there delete the very last one and delete the locked root folder.

    Handle.exe:

    http://technet.microsoft.com/en-us/sysinternals/bb896655

    Process Explorer:

    http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

    I agree I find this issue also very annoying and happened to me a couple of times already. Hopefully the handle,exe will be sooner or later integrated in the explorer, so it could display a message immediately pointing to the process holding the handle.

    So if we all say PLEASE, we might get integrated what bothers me since W2003. 

    BTW - Instead of saying please, you need to log new feature ideas to MS Connect, the only chance it ever gets picked up...

    Regards

    Martin

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  1. Anonymous
    2010-06-28T14:12:20+00:00

    Update!  Looks like the problem has spread!  I've got files (not shortcuts) on my desktop that I can't delete and I'm getting the SAME ERROR MESSAGE!!! I found one, AND ONLY ONE, solution so far.  In order to have Windows Explorer release the files, you have to open Task Manager and click on the Processes tab.  Find explorer.exe and shut it down.  This has the side effect of causing your entire desktop to shut down.  After that, bring up Task Manager again (ctrl+alt+del), click File > New Task,  then type explorer.exe to restart the service and you can delete things again for a little bit before it starts randomly locking stuff up again.

    There!  All the proof I needed to pin it on your idiotically designed and hideously over-priced OS!  Why is Windows Explorer randomly locking my files?!?!   Why is Windows Explorer, an essential service for Windows to run, locking my files up at random???  This is a pretty big screw up, and I'm amazed no one's come right out and said anything about it.

    I'm gonna start posting this as a solution since no one at Microsoft is even willing to acknowledge this problem and hopefully I'll be able to help some of the poor souls out who were tricked into getting this powerhouse of an OS.  Get back to me when you're willing to fess up and admit there's an issue.

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  2. Anonymous
    2015-12-14T12:38:42+00:00

    I'm trying to remove properties from a video file so ending Explorer and won't work because you can't remove file properties with cmd prompt.

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  3. Anonymous
    2010-06-27T14:58:21+00:00

    >>Step 1: Perform a clean boot to check if a third party application or service is causing the problem.

    Well, I tried the clean boot option and  strange things happened.  Right after boot I tried to delete some files and got the same error message.  after about a minute, I was able to delete some files, so I thought it was working.  Right afterwords I tried to rename a file and the message popped up again telling me i couldn't.  I then tried to delete it (and re-name/delete others) and it didn't work.  It seemed solved for about 20 seconds and then returned.

    This clearly pins the problem on the OS.

    >>Step 2: create a new user account and check if it helps.

    No.  No, I refuse.  I'm the only person using this pc and neither want nor need a second account, and I absolutely REFUSE to take the time and effort of making one simply to be able to over-write/rename/delete files!  I refuse to make a second account if I'm the only user of this pc.  If disabling ALL of the services and start-up programs in my main account didn't solve the problem, what's the point in making a second account if all the same things that DIDN'T cause the problem are gonna start up anyways and have no effect on it?

    Now I'm upset.  How could Microsoft screw up something as simple as file management  so badly...?  Why is Windows Explorer locking my files?  Why do I have to waste time and storage space by newly re-saving every file I want to over-write?  Why can't I rename my files?  WHY CAN'T I DELETE ANYTHING??  My hard drive space is being depleted and I can't do anything about it!  Worse yet is that it wastes so much time and eats into my productivity.

    If this is a known issue, just come out and admit it!  I've seen this complain popping up more and more and none of the solutions have worked for me.  Just admit there's an issue and keep us posted so I don't have to waste even more time on suggestion that don't work.

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