Hi,
No one program can be relied upon to detect and remove all malware. Added that often easy to
detect malware is often accompanied by a much harder to detect and remove payload. So its
better to be overly thorough now than to pay the high price later. Check with these to an extreme
overkill point and then run the cleanup only when you are very sure the system is clean.
My Security Shieldis a rogue antivirus, a scam to force you to pay for it while it has no benefits
at all.
Remove My Security Shield (Uninstall Guide) <-- read this
http://www.bleepingcomputer.com/virus-removal/remove-my-security-shield
These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run
them in regular Windows when you can.
Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone.
(If Rootkits run UnHackMe)
Malwarebytes - free
http://www.malwarebytes.org/
Run the Microsoft Malicious Removal Tool
Start - type in Search box -> MRT find at top of list - Right Click on it - RUN AS ADMIN.
You should be getting this tool and its updates via Windows Updates - if needed you can download
it here.
Download - SAVE - go to where you out it - Right Click on it - RUN AS ADMIN
(Then run MRT as above.)
Microsoft Malicious Removal Tool - 32 bit
http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en
Microsoft Malicious Removal Tool - 64 bit
http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en
also install Prevx to be sure it is all gone.
Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other security programs.
This is a scanner only, VERY EFFECTIVE, if it finds something come back here or use Google to see
how to remove.
http://www.prevx.com/
PCmag - Prevx - Editor's Choice
http://www.pcmag.com/article2/0,2817,2346862,00.asp
Try the trial version of Hitman Pro :
Hitman Pro is a second opinion scanner, designed to rescue your computer from malware (viruses,
trojans, rootkits, etc.) that have infected your computer despite all the security measures you
have taken (such as anti virus software, firewalls, etc.).
http://www.surfright.nl/en/hitmanprohttp://www.pcmag.com/article2/0,2817,2346862,00.asp
Here are some online free scanners to help if needed :
http://www.eset.com/onlinescan/
New Vista and Windows 7 version
http://onecare.live.com/site/en-us/center/whatsnew.htm
Original version
http://onecare.live.com/site/en-us/default.htm
http://www.kaspersky.com/virusscanner
Other Free online scans
http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1
Also do these to cleanup general corruption.
For Vista :
Try these to clear corruption and repair/replace damaged/missing system files.
Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup
Start - type in Search box - COMMAND find at top of list - RIGHT CLICK - RUN AS ADMIN
sfc /scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228
Then run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.
How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html
For Windows 7 :
Try these to clear corruption and repair/replace damaged/missing system files.
Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup
Start - type in Search box - COMMAND find at top of list - RIGHT CLICK - RUN AS ADMIN
sfc /scannow
How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
Then run checkdisk (chkdsk).
How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html
If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)
http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/
Hope this helps.
Rob Brown - Microsoft MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.