Hi,
- Since when are you facing this issue?
- Were there any changes made prior to this issue?****Try the steps below: ****
Method 1:
Unregister and re-register the mshtml.dll and then check if you come across the issue.
Step 1:
a. Click on Start.
b. Click on Run and then type
regsvr32 /u mshtml.dll
c. Click on OK.
Step 2:
a. Click on Start.
b. Click on Run, type:
regsvr32 mshtml.dll
c. Click OK.
**Method 2:**If the above step fails, thenI would suggest that you run [System File Checker] SFC scan on the computer which would scan for corrupt system files on the computer and replace them.
a. ClickStart, clickRun, type cmdin the Open box, and then click OK.
b. At the command prompt, typesfc /scannow, and then press ENTER.
Note: You may be prompt to insert the Windows XP CD.
The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
For additional information, you may refer the following article:
**Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)**
Regards, Manasa P – Microsoft Support.