Hello,
If this is an OEM computer, please attempt to run the hardware diagnostic test and verify the status of the HD. In addition, please attempt to run Chkdsk /r /f. Verify if you are able to see the drive in Disk Management. How much free space do you have on your HD? You will need at least 15% free space to run the Disk Defrag.
**Step 1:**Click on start and then type “diskmgmt.msc” (without quotes) and press enter.
Check if C drive is detected there. If it is detected there then run a Check disk and see if it finds some errors.
Refer this link:
http://windows.microsoft.com/en-US/windows7/Check-a-drive-for-errors
Step 2:
Try disk checking using Command Prompt.
a. Click on start and then type “cmd” (without quotes) in the search box.
b. Right click on the Command Prompt icon and select “Run as Administrator”.
c. Type the following command and press enter button:
chkdsk C: /f /r
**Step 3:**Run Disk Defragmenter using Command Prompt.
a. Click on start and then type “cmd” (without quotes) in the search box.
b. Right click on the Command Prompt icon and select “Run as Administrator”.
c. Type the following command and press enter button:
defrag C: /a /u
Step 4:
Run SFC (System File Checker) scan.
System File Checker (sfc) scan will make Windows replace corrupt or missing system files on your computer.
Steps to perform sfc scan:
- Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
- Click Continue or supply Administrator credentials if prompted.
- In the Command Prompt window type the following, and press Enter:
sfc /scannow
Refer this KB article for more information:
http://support.microsoft.com/kb/929833
Aaron
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think