I keep getting a message that says internal application error and my computer immediately shuts down. At&t says it is a jscript.dll error, file missing or damaged. how do i fix this?

Hi GShade,

·        When exactly do you get this error?

·        What is the exact error you get?

Check to see if the following helps.

**Step 1:**Check Event Viewer for more information about the issue.

a.       Click Start, type “Event Viewer” (without quotes) and click on it in the search results.

b.      Expand “Windows Logs” and click “System”.

c.       On the right pane check for the events related to the error. Locate an error that occurred around the time of the problem.

Refer:

Open Event Viewer

What information appears in event logs? (Event Viewer)

**Step 2:**Let’s try re-registering the DLL (Dynamic Link Library) file and see if it helps.

a.       Click Start and type “run” (without quotes) and click run from the list.

b.      Type “regsvr32 jscript.dll” (without quotes) and press Enter. Check for the issue now.

Please reply back with more information so we can help you in a better way.

Regards,

Syed N – Microsoft Support

Visit our Microsoft Answers Feedback Forum and let us know what you think.