Hi,
Welcome to Microsoft answers.
I suggest you to Check if the device is listed under printers and devices.If not then follow the below steps:
- Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
- Click Add a printer.
- In the Add Printer wizard, click Add a network, wireless or Bluetooth printer.
- In the list of available printers, select the one you want to use, and then click Next. (If your computer is connected to a network, only printers listed in Active Directory for your domain are displayed in the list.)
- If prompted, install the printer driver on your computer by clicking Install driver. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
- Complete the additional steps in the wizard, and then click Finish.
For more information please refer this links:
http://windows.microsoft.com/en-US/windows7/Install-a-printer
http://windows.microsoft.com/en-US/windows7/Install-a-scanner
I also suggest you to try clean booting your machine to get rid of any third party software running in the background.
Follow the steps below to place your computer in “clean boot”.
- Click the Start orb on your Desktop
- Type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
- On the General tab, click Selective Startup.
- Under Selective Startup, click to clear the Load Startup Items check box.
- Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
- Click OK.
When you are prompted, click Restart. Try your media player did it crash?
If this does resolve the issue, then see the following Microsoft Article on “Clean boot” and the section “How to determine what is causing the problem” to determine which program or service maybe causing the issue.
http://support.microsoft.com/kb/929135
How to set your computer back, to boot normal:
- Click the Start orb on your Desktop
- In the Start Search box. Type msconfig, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
Click the General tab.
- Click Normal Startup - load all device drivers and services, and then click OK.
- When you are prompted, click Restart to restart the computer.
Let us know if you have any issues.
Thanks and Regards,
Azam - Microsoft Support.